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e-Referral Service (ERS) advice

This site is for queries from GPs and services only. If you have a patient query regarding your new referral or appointment, please go back to your referrer in the first instance, or the service you have been referred to.

We have introduced a helpline to provide GP practices with a one-stop service for queries about patients being treated at our hospitals under e-Referral.

Helpline details

Tel: 01865 743399

This service is for e-Referral only. You should use this service for any questions you have about your patient e-Referral to OUH, either before the referral or during the pathway.

If our call-takers are unable to answer your query at the time of the call, they will investigate and respond within 24 hours.

e-Referral at OUH

Existing arrangements for booking appointments at OUH

With the implementation of Cerner Millennium EPR system, we are working towards providing Directly Bookable Services (DBS).

Directly Bookable Services offer the distinct advantage that the patient can have direct access to a date and time for an appointment, and if by some chance appointments are not available, by selecting 'Defer to Provider' the list of patients waiting for an appointment electronically sits within each department, which will have to increase capacity to accommodate the appointments.

Safeguarding information

e-Referral is the preferred method of referral for GPs referring to OUH. This supports the safeguarding of patient information and provides an audit trail for referrals.

Further information

ERS / OUH Directory of Services

OUH Advice Line: 01865 743399

Nuffield Orthopaedic Centre

Arrangements for the booking of appointments at the Nuffield Orthopaedic Centre are still currently being dealt with directly at their own dedicated booking centre.

The following services at the Nuffield Orthopaedic Centre are live with directly bookable services (DBS):

  • Foot and Ankle
  • Limb Lengthening
  • Hip
  • Knee
  • Shoulder and Elbow
  • Paediatrics
  • Spinal (Clinical Assessment Service (CAS))
  • Hands

Please note:

In all cases (including Spinal CAS) referrals from Oxfordshire GPs must still go via the MSK Hub as is the existing process. The triage ID number must be included on all referral attachments.

It is important to check patient contact details are correct.

Please make sure that patients are given their date time and location of appointment when booked, as, with the exception of the Spinal CAS, as we currently don't send out confirmation letters.

Please be aware that a number of specialist clinics have been created to ensure patients are booked appropriately.

The knee service has a specialist clinic for confirmed osteoarthritis for over 60 year olds on a Tuesday; please ensure patients with this condition are directed there.

General Knee Replacement Adult - Orthopaedics (NOC) -
Oxford University Hospitals RTH

Please refer to Directory of Services for service details. You can click on the clinic name for further information.

By referring to a service generically you will increase the pool of appointments available.

Any queries relating to ERS at the NOC should be directed to:

Tel: 01865 738128

Referral information

Referral information is available on this website for GPs and other clinicians referring to our departments.

Referring to our departments

Last reviewed:08 April 2024