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Oxford University Hospitals NHS Foundation Trust

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Ophthalmology referrals

Eye Casualty telephone triage

If Primary Care is unsure if the patient needs to be seen in Eye Casualty, call or provide the patient with the Eye Casualty triage number to help clarify if the patient does need to attend.

Tel: 01865 234567 Option 1
Monday to Friday 8.30am - 4.30pm

If patients clearly need urgent secondary care assessment please continue to direct them to Eye Casualty and do not delay attendance by directing them to the triage telephone line.

Please advise patients there is no telephone triage outside of these times and direct them to Eye Casualty (Main A&E outside of these hours) if you assess this to be the most appropriate service.

Please do also ensure that all patients attending Eye Casualty are aware that this is a type 2 Accident & Emergency service and therefore is subject to the four hour standard so waiting times can vary depending on the number of patients in attendance.

Thresholds for Pharmacy, MECS and Eye Casualty input can be found in the following guidance for optometrists:

OPTOM Guidance: MECS Pathways

Directly Bookable Service for Ophthalmology

The GP surgery will generate an appointment referral request with appropriate priority (urgent or routine) for the service on e-Referral and UBRN in the usual way.

To select a directly booked appointment, please see the guide at the link below, which shows how to use the system.

An electronic proforma or appropriate letter needs to be attached to the e-Referral Service by the surgery within 48 hours for a routine or urgent appointment.

In the case that the Trust cannot provide an immediate appointment, 'Defer to Provider' can be selected and Trust processes will be in place to contact the patient within 48 hours for an urgent or routine appointment.

18WW clock will start on the date the GP or patient makes the appointment booking.

GPs should check their patients have appointments on their e-Referral worklist. This applies to all appointment requests made through e-Referral.


  • 2WW to remain as existing process

How to contact the Oxford Eye Hospital

Please note that patient identifiable data should only be sent between accounts; if this is not possible it should be faxed or posted to the department.

Urgent referrals (symptoms for less than five days)

Eye Casualty

Out of hours

  • Main Emergency Department or bleep the on-call Ophthalmologist via the main hospital switchboard
  • Tel: 01865 234560 or 0300 304 7777

If patients have been experiencing symptoms of concern / red flags for less than five days, please direct them to the Eye Casualty Walk-in Service. Patients will be triaged on arrival.

If you have assessed the patient, please give them a written referral to bring with them or email the referral ahead of their arrival.

Clinical referral advice

  • For urgent advice, please bleep the on-call Ophthalmologist via the main hospital switchboard.
  • Tel: 01865 234560 or 0300 304 7777

For less urgent advice, please email and an Ophthalmologist will respond within two working days.


If you need clinical advice on whether it is necessary to refer a patient, time scales for referral and the appropriate route, please use these contact details.

AMD Rapid Access Referrals

Email or fax conditions that meet the rapid AMD criteria to:

and select Appointments then AMD to speak to the dedicated AMD Co-ordinator.

If you require confirmation of the receipt of any fax sent, please note this on the fax cover and include your email address for a response.

Soon but non-emergency patient referrals

  • Refer to GP via normal quickest route.
  • GP will know to flag referral as Urgent when loaded on to Directly Bookable Service (e-Referral).
  • Help the GP by stating which clinic the patient should be referred to, by selecting appropriate clinic on GOS18 form.
  • Please give succinct advice and clarify features which lead to referral to ensure flags are identified on triage.
  • Once the referral is received with OEH, the referral will be triaged by an ophthalmologist to ensure clinic time scale is appropriate.

General Eye Hospital Queries

Referrals via Directly Bookable Service through GP onward referral.

Pre-assessment / waiting list queries

and select Eye Surgery If you have a query about a patient awaiting surgery please contact using these details.


Postal referrals accepted.


Postal referrals accepted.

Cataract and Glaucoma


Ocular Moles Service

Ocular Moles Service referrals