Quality Priorities

Working together to achieve quality

The Trust has a Quality Strategy aimed at building high quality healthcare based on national and international comparisons and to improve our performance in three key domains:

• Patient Safety
• Clinical Effectiveness
• Patient Experience

Our vision for quality is to be:

Recognised as one of the UK's highest quality healthcare providers. All our clinical services will provide high quality healthcare; some will provide care that is internationally outstanding.

Our quality domains apply to all staff and departments. We strive for excellence in healthcare by encouraging a culture of support, respect, integrity and teamwork; by monitoring and assessing our performance against national and international standards of care; by learning from our successes and setbacks; by striving to improve what we do through innovation and change; and by ensuring we work in partnership and collaboration with all local agencies of health and social care.

Our Quality Strategy has also been informed by both staff and patients through a number of workshops. We need to understand not only what quality means to us as healthcare professionals, but also what matters to our members, patients and their families. All service areas have developed posters outlining their quality priorities specific to their patients' needs and these are displayed in service areas.

Our aim is to deliver continuous improvement at all levels in the quality of our services in the pursuit of the best patient-centred care.

Our quality goals and priorities

We have always been committed to providing the highest standard of care and we listen to the views of our patients, our staff, our commissioners and other stakeholders to ensure we continue to deliver improvements.

Twice a year, we invite public and patients to tell us what matters to them to help inform our quality goals. Those attending highlight issues ranging from clinic appointment times to better communication and greater involvement in Trust service development.

Our Quality Priorities - Trust community gathers for a conversation - 23 January 2023

Quality Priorities 2023/24

Patient Safety

• Medication safety - opiates and insulin
• Care of the frail elderly - focusing on the urgent care pathway
• Reducing inpatient falls

Clinical Effectiveness

• Reducing unwarranted hospital outpatient cancellations
• Rolling out and embedding the Surgical Morbidity Dashboard
• Helping more patients through tissue donation for transplant

Patient Experience

• Health inequalities - improving data capture including ethnicity
• Empowering patients - building partnerships and inclusion
• Kindness into Action - improving patient and staff experience

Further information

Trust Board paper

TB2023.27 Oxford University Hospitals NHS FT Proposed Quality Priorities 2023-24 (pdf)

Quality Accounts

For further information about our Quality Priorities, please see our Quality Accounts.