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Oxford University Hospitals NHS Foundation Trust

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Quality Priorities

Each year we work with our patients, staff and commissioners to agree a number of priorities for development.

Working together to achieve quality

The Trust has a Quality Strategy aimed at building high quality healthcare based on national and international comparisons and to improve our performance in three key domains:

  • Patient Safety
  • Patient Experience
  • Clinical Effectiveness and Outcomes

Our vision for quality is to be:

Recognised as one of the UK's highest quality healthcare providers. All our clinical services will provide high quality healthcare; some will provide care that is internationally outstanding.

Our quality domains apply to all staff and departments. We strive for excellence in healthcare by encouraging a culture of support, respect, integrity and teamwork; by monitoring and assessing our performance against national and international standards of care; by learning from our successes and setbacks; by striving to improve what we do through innovation and change; and by ensuring we work in partnership and collaboration with all local agencies of health and social care.

Our Quality Strategy has also been informed by both staff and patients through a number of workshops. We need to understand not only what quality means to us as healthcare professionals, but also what matters to our members, patients and their families. All service areas have developed posters outlining their quality priorities specific to their patients' needs and these are displayed in service areas.

Our aim is to deliver continuous improvement at all levels in the quality of our services in the pursuit of the best patient-centred care.

Our quality goals and priorities

We have always been committed to providing the highest standard of care and we listen to the views of our patients, our staff, our commissioners and other stakeholders to ensure we continue to deliver improvements.

Twice a year, we invite public and patients to tell us what matters to them to help inform our quality goals. Those attending highlight issues ranging from clinic appointment times to better communication and greater involvement in Trust service development.

Quality Priorities 2021/22

Patient safety


Insulin errors remain widespresad around the country.


To improve the safe prescribing and administration of anticoagulation.

Triangulation of complaints, claims, incidents and inquests

All will have an associated incident report created as soon as possible.

Safety huddles

Short multidisciplinary briefings at a predictable time and place, focused on the patients most at risk.

Clinical effectiveness

Clinical activity recovery

Patients on inpatient surgical waiting lists will be clinically reviewed and allocated a timeframe for treatment as set out in the national priority scoring system.

To minimise the occurrence of C.Difficle and MRSA in OUH

To ensure that the reduction of healthcare associated infections remains a priority of the Trust.

Transition of children to adult services

To provide a framework by which the Trust can ensure that children and young people receive a quality services when transitioning from child-centred services to services for adults.

Patient experience

Digital innovations

The use of digital solutions will be expanded to transform how patients interface with the Trust.

Quality Improvement (QI) stand up

A forum where QI projects will be shared with multidisciplinary colleagues across OUH.

Growing Stronger Together

To look after the wellbeing of our people and teams and enable their recovery following the COVID-19 pandemic.

Further information

For further information about our Quality Priorities, please see our Quality Accounts.