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Patient feedback

Please tell us about your experience

Tell us about your experience of face-to-face, video or telephone appointments.


Questions or advice

For help and support, or an issue that needs resolving, please contact our Patient Advice and Liaison Service (PALS).

To change an existing appointment please see Appointments.

To make a complaint about your care or treatment (or that of someone close to you), please see Complaints.


If you would like to give feedback about a particular ward or department, please complete the Friends and Family Test survey.

To provide general feedback about our Trust, or to praise or thank our staff for a positive experience, please email our Patient Experience Team on:

If you are commenting on a particular department, please be as specific as you can so that we can pass your message on to the relevant team.

We aim to respond within ten working days, so please do not use this email address for matters needing urgent attention.

We will not respond to messages containing abusive or foul language.

Children's patient feedback - have your say

Please complete our survey to tell us about your / your child's experience

For general comments or longer feedback messages please email:

We are also looking to record either video or audio children's patient stories. If you are interested in taking part, please contact our Young People's Executive.

Give feedback via Healthwatch

Patient stories

OUH patient stories cover a range of experiences, conditions and circumstances.

If you have had an experience in our hospitals, as either a patient or a carer of a patient, that you feel our staff could learn from, and you are willing to be interviewed about this, please contact us on

Support for you and your family

  • Bereavement service
    Practical and emotional support to the immediate family or next of kin of anyone who dies as a patient of the Trust.
  • Chaplaincy
    Our 24 hour Chaplaincy service supports patients and relatives of all faiths and none.
  • Carers' information
    Do you look after someone or does someone look after you? Our carers' information provides advice and resources to help you get the support you may need.
  • Oxfordshire Advocacy Hub
    Our NHS Complaints Advocates can help you to raise your concerns.

Get involved

Get involved - find out how you can get involved in the work of the Oxford University Hospitals, through our our Public Partnership Groups (PPGs) and Healthwatch Oxfordshire, and by volunteering and fundraising.

Our team

The Complaints and PALS Manager is Katie Harris.

You can contact her, or a member of the team, via email or telephone.

Email: /

Complaints tel: 01865 221728 (Monday to Friday, 8.00am - 4.00pm)

The Patient Experience and Engagement Lead is Marilyn Rackstraw.

You can contact her, or a member of the team, via email or telephone.

Contact us


Tel: 01865 740892 (Monday to Friday, 9.00am - 5.00pm)

Last reviewed:31 March 2023