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Oxford University Hospitals NHS Foundation Trust

Alert Coronavirus / COVID-19

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

Patients and visitors must wear a face covering in our hospitals.

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Appointments

If, for any reason, you are not able to keep your appointment, please tell us as soon as possible so that your appointment can be given to another patient.

If you are unable to contact us by phone, please email us:

OUH.appointments@ouh.nhs.uk

Digital appointment letters

We have partnered with software company DrDoctor to give all patients the option to view their hospital appointment letters online.

To benefit, all you need to do is ensure the Trust has a mobile telephone number for you.

Opting out

To opt out of digital letters, text the word STOP to 07860 039 092.

To receive a printed copy of a letter text the word PRINT to 07860 039 092.

If you have any queries please contact us.

Tel: 01865 222666

Email: OUHAppointments@ouh.nhs.uk

Digital letters explainer video

See also: Digital communication update

Virtual appointments

We have also been offering virtual and telephone appointments for many of our outpatient clinics, meaning patients can receive support and care remotely from their own homes.

Please check your appointment letter to see if your appointment is virtual, by telephone, or in person before attending to save an unnecessary journey.

The majority of our virtual appointments are carried out on the phone, with other methods including video calls on mobiles and tablet devices using a programme called Attend Anywhere, which is very straightforward to use.

Reminders

We use an automated telephone reminder system, to call and remind you about your appointment.

  • If you receive an automated appointment reminder call from us, stay on the line and select the appropriate options when asked; if you do this, you will get no more calls about that appointment.
  • If you don't make a choice, the system will carry on phoning you - up to 11 times more.
  • If you have voicemail or an answerphone, the system may leave part of a message; you do not need to respond to this, as we will call you again.
  • If you receive these automated calls you will also get a text message reminder two days before your appointment.
  • If you prefer, you can opt out of this system altogether, and have reminder letters posted to you instead; please ask when you book in for your appointment.

Change of details

If you change your GP or your home address, please inform your GP first, and then contact us so that we can update our records:

OUH.Appointments@ouh.nhs.uk

Filming/photography

All requests for filming and/or photography on any of our hospital sites must be made in advance through the Communications team.

Filming and photography on site

Links