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Patient Advice and Liaison Service (PALS)

The Oxford University Hospitals (OUH) Patient Advice and Liaison Service (PALS) is committed to improving the service we give to our patients. It is a confidential service that aims to:

advise and support patients, their families, and their carers
listen to patients' concerns, queries and suggestions
help sort out problems quickly on your behalf
inform patients, their families and their carers about the Trust's Complaints Procedure
assist you if you have any concerns about your rights as a patient and how the OUH is fulfilling its part of the NHS Constitution with regard to your own care.
Patient Advice and Liaison Service leaflet: 'We're here to help' (pdf, 105 KB)

Contact details by hospital

John Radcliffe Hospital

Churchill Hospital

Tel: 01865 235855
Email: PALS@ouh.nhs.uk
More about the Churchill Hospital

Nuffield Orthopaedic Centre

Tel: 01865 738126
Email: PALS@ouh.nhs.uk
More about the Nuffield Orthopaedic Centre

Horton General Hospital

PALS Office
Horton General Hospital
Oxford Road
Banbury, OX16 9AL

If you wish to make a formal complaint, please visit our Comments and complaints page.

Useful resources

Accommodation for relatives

The following websites offer information about local accommodation for families of patients in hospital.

Support for carers

Do you look after someone? Carers Oxfordshire listens to carers and provides information and advice. It also aims to help carers get the support they may need.