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Patient Advice and Liaison Service (PALS)

Oxford University Hospitals (OUH) Patient Advice and Liaison Service (PALS) is committed to improving the service we give to our patients.

It is a confidential service that aims to:

  • advise and support patients, their families, and their carers
  • listen to patients' concerns, queries and suggestions
  • help sort out problems quickly on your behalf
  • inform patients, their families and their carers about the Trust's Complaints Procedure
  • assist you if you have any concerns about your rights as a patient and how the OUH is fulfilling its part of the NHS Constitution with regard to your own care.

Contact details

To make a formal complaint, please see Complaints.

John Radcliffe Hospital

Churchill Hospital

Nuffield Orthopaedic Centre

Horton General Hospital

  • PALS Office
    Horton General Hospital
    Oxford Road
    Banbury, OX16 9AL

Useful resources

Accommodation for relatives

The following websites offer information about local accommodation for families of patients in hospital.

Support for carers

Do you look after someone? Carers Oxfordshire listens to carers and provides information and advice. It also aims to help carers get the support they may need.

Tel: 0845 050 7666


Support for carers at Oxford University Hospitals

Please see Carers' information

Last reviewed:10 June 2023