Patient Advice and Liaison Service (PALS)

The Oxford University Hospitals (OUH) Patient Advice and Liaison Service (PALS) is committed to improving the service we give to our patients. It is a confidential service that aims to:

• advise and support patients, their families, and their carers
• listen to patients' concerns, queries and suggestions
• help sort out problems quickly on your behalf
• inform patients, their families and their carers about the Trust's Complaints Procedure
• assist you if you have any concerns about your rights as a patient and how the OUH is fulfilling its part of the NHS Constitution with regard to your own care.
• Patient Advice and Liaison Service leaflet: 'We're here to help' (pdf, 105 KB)

Contact details by hospital

John Radcliffe Hospital

• Tel: 01865 221473
• Email: PALS@ouh.nhs.uk
• More about the John Radcliffe Hospital

Churchill Hospital

• Tel: 01865 235855
• Email: PALS@ouh.nhs.uk
• More about the Churchill Hospital

Nuffield Orthopaedic Centre

• Tel: 01865 738126
• Email: PALS@ouh.nhs.uk
• More about the Nuffield Orthopaedic Centre

Horton General Hospital

• PALS Office
  Horton General Hospital
  Oxford Road
  Banbury, OX16 9AL

• Tel: 01295 229259
• Email: PALS@ouh.nhs.uk
  
• More about the Horton General Hospital

If you wish to make a formal complaint, please visit our Comments and complaints page.

Useful resources

Accommodation for relatives

The following websites offer information about local accommodation for families of patients in hospital.

• www.visitoxfordandoxfordshire.com
• www.oxfordcity.co.uk/oxford
• www.cotswolds.info/accommodation

Support for carers

Do you look after someone? Carers Oxfordshire listens to carers and provides information and advice. It also aims to help carers get the support they may need.

• Tel: 0845 050 7666
• Email: carersoxfordshire@oxfordshire.gov.uk
• www.carersoxfordshire.org.uk

Support for carers at Oxford University Hospitals

Please see Carers' information