Specialist physiotherapist wins national award for outstanding patient care

A specialist physiotherapist at Oxford University Hospitals (OUH) has received national recognition for her exceptional care and dedication to patients living with bleeding disorders.

Steph Taylor, who works at the Oxford Haemophilia and Thrombosis Centre based at the Nuffield Orthopaedic Centre, has received the inaugural Andrew Clements Award from the Haemophilia Chartered Physiotherapists Association (HCPA).

The award recognises physiotherapists who have made a significant and positive impact on people living and working within the bleeding disorders community.

Steph, who has worked at OUH for 31 years, provides specialist physiotherapy care for patients with complex bleeding disorders, helping to prevent and manage bleeds, support recovery, reduce pain, and maintain mobility and independence.

She was nominated by colleagues in recognition of both her clinical expertise and her compassionate, patient-centred approach. Nominations highlighted the difference she makes not only to patients’ physical health, but also to their mental wellbeing.

Steph also leads a weekly Pilates class for patients, designed to improve muscle strength, balance and confidence, particularly for those affected by haemophilic arthropathy. Delivered online, the sessions provide both physical benefit and a supportive space where patients can connect and share their experiences.

She was described as an "inspiration", an "exceptional clinician and colleague" and a "constant friend to patients", whose kindness, attentiveness and willingness to go the extra mile help patients feel valued, supported and more confident in managing their condition. Her ability to tailor care to individual needs enables patients to maintain independence and improve their quality of life.

Steph said: "I was deeply touched to receive this award. The Oxford Haemophilia and Thrombosis Centre is a great place to work, and I am glad that what I do makes a difference."

Dr Dalia Khan, Head of the Oxford Haemophilia and Thrombosis Centre, said: "Steph consistently demonstrates outstanding clinical expertise, professionalism, and dedication to improving outcomes and quality of life for patients.

"Her commitment to delivering compassionate, patient-centred care, alongside her wider contribution to the haemophilia community, makes this national recognition particularly fitting.

"We are extremely proud of Steph’s achievement and delighted to see her work acknowledged through this excellent award."

The award was established in memory of Andrew Clements, a highly regarded physiotherapist who worked at the Leicester Haemophilia Centre and the Leicester Balance Centre. He passed away in 2025, and the award has been created in his memory.

In a personal tribute to Andrew, a lifelong Leicester Tigers supporter, the award takes the form of a rugby ball. Each recipient signs the ball before passing it on to the next winner, creating a legacy that reflects the community Andrew cared so deeply about – and the difference physiotherapists like Steph continue to make to patients’ lives.