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Pay, hours or Trust policy / procedure

'Sharepoint' links point to the OUH intranet, which is accessible to staff with an OUH login.

Examples of concerns

  • Sick pay not received
  • Hours changed without notice / discussion
  • Incorrect salary payment

Informal advice

Wellbeing support

What to do next

  • Talk to your Line Manager about your concerns
  • Resolve your concerns informally through conversations facilitated by your Line Manager / HR
  • Look at our Respectful Resolution Guides ( for support on ways to resolve concerns

If your concern is not resolved

  • Contact your Line Manager's Manager
  • Follow the formal process set out in the Trust Resolution Procedure

Escalating a concern

Resolution (Grievance and Collective Disputes) Procedure (

  1. Line Manager
  2. Line Manager's Manager
  3. Directorate Manager / Matron (or equivalent)
  4. Divisional Director of Operations / Nursing (or equivalent)
  5. Divisional Director (or equivalent)

For more detail please visit:

Signposting formal employee concerns | Resolution

Last reviewed:21 March 2024