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Oxford University Hospitals NHS Foundation Trust

Alert Coronavirus / COVID-19

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

Patients and visitors must wear a face covering in our hospitals.

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COVID-19 Staff FAQs: Car parking and transport

Information alert box Last updated: 14 September 2021

This is a fast moving situation and we will try to keep this page as up-to-date as possible.
Please continue to check national guidance on the COVID-19 pandemic.

If your question is not answered below, and you are a member of staff, please speak to your line manager or email covidquestions@ouh.nhs.uk

If your question is about an OUH HR matter that isn't addressed here, please discuss this initially with your line manager who can then raise it with the HR consultant for your Division.

Some links are to documents on the OUH internal staff intranet: if you are a staff member and cannot access the intranet, please email covidquestions@ouh.nhs.uk and we will send you the document you need.

Please remember guidance is likely to change rapidly, so check back to see if you have the most up-to-date version of a document.

Staff parking

Please can I have an update on the current staff parking rules?

Staff parking in staff car parks, with a valid OUH staff parking permit, is still free.

If you have a permit, please renew it in the normal way, and you will not be charged.

How do I apply for a permit for the hospitals' staff car parks?

Apply for a new, or renewal, permit online:

Click 2 Park - Oxford University Hospitals

The website is accessible from home or at work on laptops/computers.

Permits are free, but you still have to be eligible - visit the Parking pages on the intranet for details.

Can I get a refund on my staff parking permit if I paid up front?

Yes. If you paid up-front for a permit earlier this year, please email transport@ouh.nhs.uk with your permit number and car registration. If you have already submitted a claim, please do not re-apply as this could delay your claim.

Can I get a refund if I paid by salary sacrifice?

Salary sacrifice payments ceased in April 2020 when free parking was introduced for staff.

Can I cancel my direct debit and get a refund?

There are no direct debit arrangements to pay for a parking permit. You can only pay up front, or by salary sacrifice.

My permit ran out during the pandemic. What do I need to do?

Please ensure that you apply for a permit as soon as possible. There is currently a waiting list for permits, so you should use one of the other options available until you have a valid permit. You will not be charged for your permit until, or unless, charges are re-introduced.

Is there any prioritisation process for parking applications?

No. All renewals or new applications are processed in the order received in the online process.

Can I get a permit/renew at the car parking offices?

No. The process is online only.

If I don't get the permit in time, can I use the visitor car parks?

No. Staff are not permitted to park in any visitor car parks. You should apply for a free permit for the Council car parks as explained above.

Can I use the visitor car parks until my permit comes through?

No. The Travel and Transport Policy states that staff cannot use visitor car parks and, if they do, they risk a Parking Charge Notice (PCN).

Patient parking

Are car park machines contactless?

There is contactless payment for parking in all visitor car parks, except the Nuffield Orthopaedic Centre.

Buses and Park & Ride

What bus services are still running?

Increased services are now running on most routes. Please see the Oxford Bus and Stagecoach websites for up-to-date information.

Can I get a refund on my bus pass / season ticket?

As buses are running, refunds for bus passes / season tickets will not be issued.

Please do not go to the Car Parking Office to ask for a refund; they are not able to issue them.

Email: buspassinformation@ouh.nhs.uk

Is the shuttle bus still running to the timetable on the intranet?

Yes. Rules on face coverings apply to the shuttle bus as well as other public transport.