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Oxford University Hospitals NHS Foundation Trust

AlertCoronavirus / COVID-19

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

Patients and visitors must wear a face covering in our hospitals.

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COVID-19 Staff FAQs: Car parking and transport

Information alert boxLast updated: 28 September 2020

This is a fast moving situation and we will try to keep this page as up-to-date as possible.
Please continue to check national guidance on the COVID-19 pandemic.

If your question is not answered below, and you are a member of staff, please speak to your line manager or email covidquestions@ouh.nhs.uk

If your question is about an OUH HR matter that isn't addressed here, please discuss this initially with your line manager who can then raise it with the HR consultant for your Division.

Some links are to documents on the OUH internal staff intranet: if you are a staff member and cannot access the intranet, please email covidquestions@ouh.nhs.uk and we will send you the document you need.

Please remember guidance is likely to change rapidly, so check back to see if you have the most up-to-date version of a document.

Staff parking

Please can I have an update on the current staff parking rules?
Staff parking in staff car parks, with a valid OUH staff parking permit, is free until March 2021. If you have a permit, please renew it in the normal way and you will not be charged.

If you park in a staff car park without a valid parking permit, you risk receiving a PCN (parking ticket).

There are other local car parking options available for staff based at the JR, NOC and Churchill who do not have a valid OUH parking permit.

If you have regular daytime shifts, and do not have a staff parking permit, please use the Oxsrad Sports Centre car park (Court Place Farm, Marsh Lane, Headington, Oxford, OX3 0NQ).

It is free, but you must display a free permit. Please email transport@ouh.nhs.uk for a free permit and allow at least five working days to receive it.

Oxford's Council and Park & Ride car parks are free to OUH staff as part of their commute, or parking while on duty.

Please email transport@ouh.nhs.uk for a free permit for the Council car parks and allow at least five working days to receive it. If you do not register, or fail to display this permit, you will receive a Penalty Charge Notice (PCN / parking ticket).

Can I get a refund on my staff parking permit if I paid up front?
Yes. If you paid up-front for a permit earlier this year, please email transport@ouh.nhs.uk with your permit number and car registration. If you have already submitted a claim, please do not re-apply as this could delay your claim.
Can I get a refund if I paid by salary sacrifice?
Salary sacrifice payments ceased in April 2020 when free parking was introduced for staff.
Can I cancel my direct debit and get a refund?
There are no direct debit arrangements to pay for a parking permit. You can only pay up front, or by salary sacrifice.
My permit ran out during the pandemic. What do I need to do?
Please ensure that you apply for a permit as soon as possible. There is currently a waiting list for permits, so you should use one of the other options available until you have a valid permit. You will not be charged for your permit until, or unless, charges are re-introduced.
Is there any prioritisation process for parking applications?
No. All renewals or new applications are processed in the order received in the online process.
Can I get a permit/renew at the car parking offices?
No. The process is online only.
If I don't get the permit in time, can I use the visitor car parks?
No. Staff are not permitted to park in any visitor car parks. You should apply for a free permit for the Council car parks as explained above.
Can I use a 'blue ticket' in a visitor car park until my permit comes through?
No. Staff are not permitted to park in any visitor car parks. You should apply for a free permit for the Council car parks as explained above.

Patient parking

Can the car park machines be made contactless?

No. With extended lead times for new equipment because of the pandemic, it is not being considered. Hand sanitiser is available at every entrance to the hospitals.

Buses and Park & Ride

What bus services are still running?
Increased services are now running on most routes. Please see the Oxford Bus and Stagecoach websites for up-to-date information.

Can I get a refund on my bus pass / season ticket?
As buses are running, refunds for bus passes / season tickets will not be issued.

Please do not go to the Car Parking Office to ask for a refund; they are not able to issue them.

Email: buspassinformation@ouh.nhs.uk

Is the shuttle bus still running to the timetable on the intranet?
Yes. Rules on face coverings apply to the shuttle bus as well as other public transport.