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Alert COVID-19

Please find service updates and current visiting rules in our COVID-19 section.

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Adult Audiology

The Audiology Department remains open and we are accepting new referrals from GPs, however please read this important announcement about hearing aid repair clinics.

If you have a booked appointment, assume this will go ahead unless we have contacted you to cancel.

Contact Adult Audiology

If you have difficulty with hearing or balance you should see your GP, who may then refer you to the ENT Department.

Tests with the Audiology Department may form part of that consultation, either on the same day or at a separate visit, depending on the complexity of the tests.

If you are over the age of 60 and require assessment for a hearing aid you may not need to see a consultant; your GP can make a referral directly to the Audiology Department.

Your appointment

Hearing assessment

  • Our Audiologist will show you to a soundproof booth, and ask you to confirm your personal details.
  • We will discuss your current hearing difficulties and any other relevant symptoms or concerns.
  • We will examine your ears, and test your hearing by giving you headphones to wear and playing beeps through them.
  • We will explain your results to you.
  • If you would benefit from a hearing aid, we will make you an appointment for a hearing aid fitting.
  • Occasionally, patients are referred to an ENT specialist, or for a scan.

If your hearing is normal, or you do not wish to try a hearing aid, we will discharge you back to your GP: if you need another hearing test in the future, please ask your GP to refer you again.

Hearing aid fitting

  • Our Audiologist will show you to a quiet room, and ask you to confirm your personal details.
  • We will fit your new hearing aids and check that they feel comfortable.
  • We will take some readings to help us tune them to your particular needs.
  • We will help you practise putting in your hearing aids and using the controls.

Once you feel confident we will ask you to wear your hearing aids in different situations for about two months, before inviting you back to the department for a review of your progress.

Caring for your hearing aids

There are two styles of NHS hearing aid:

  • an 'earmould' style
  • a 'thin tube (open fit)' style.

If you are not sure which type you have, please check the paperwork issued with your hearing aid.


The following video clips will help you fit and look after your hearing aids.

Face coverings and hearing aids

For many of our patients who rely on lipreading, face coverings have made it much more difficult to communicate with others. It is also very easy to knock off a hearing aid when fitting or removing a face covering.

Helpful information

If you are 'speaking to or providing assistance to someone who relies on lipreading, clear sound or facial expressions to communicate' you do not need to wear a face covering:

When you do not need to wear a face covering.

Clear face coverings are available to buy online:

Accessible face coverings - Hearing Link

There are exemption badges for smartphone or print which you can carry to alert others if you are exempt from wearing a face covering:

Face coverings: when to wear one, exemptions, and how to make one -

You can adapt your face covering to make it easier to wear with hearing aids:

Wearing a mask with your hearing aids (pdf)


Hearing loss


Dizziness / vertigo

Last reviewed:19 April 2022