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Audiology (Hearing Aid Department)

The Audiology Department carries out assessment of hearing and balance problems as well as looking after all those patients who use NHS hearing aids.

We are closely associated with the Ear Nose and Throat Department and many of our patients come to us via the ENT consultants.



Please visit: Adult Audiology


Please visit: Paediatric Audiology - Children's Services

Auditory Implant Programme

Please visit: Oxford Auditory Implant Programme

Hearing aid repair - May 2022 update

We regret that we no longer operate drop-in clinics for hearing aid repair.

However, please contact us and we can send you any spare parts you need by post.


Email is best as the phone line becomes very busy at peak times.

Tel: 01865 234585

Spare parts can be left at Reception for collection by prior arrangement only.

If you have a faulty hearing aid, we offer an enhanced postal repair service.

Please post your hearing aid with your name, address and a brief description of the issue to:

Audiology Department
Level LG1 West Wing
John Radcliffe Hospital
Headley Way
Oxford OX3 9DU

We will aim to repair and return your hearing aid within seven working days, but please allow up to 14 days turnaround.

Repaired hearing aids can also be left at Reception for collection by prior arrangement only.

Please send us your hearing aid by recorded or tracked delivery; there is a charge of £110 to replace any hearing aids lost in the post en route to us.

If the issue cannot be appropriately fixed via the postal service, we will contact you by email or telephone to book a face to face repair appointment.


Batteries for NHS hearing aids are available free from most health centres and surgeries, or by posting the hearing aid record book or card and used batteries to the Audiology Department at the above address.

Find us

John Radcliffe Hospital Audiology

Audiology is on LG1 of the West Wing, John Radcliffe Hospital.

Horton General Hospital Audiology

Enter the hospital via the Oxford Road entrance (the old main entrance) and the Audiology Department is a few metres along this corridor, on the right hand side and is clearly signposted.

Contact us

The best way to contact us is by email - please do not call unless it is urgent.

If you do not have access to email, please telephone us on the numbers listed below.

If we are unable to answer, please leave a message and we will return your call.

Adult Audiology


Tel: 01865 234585

Paediatric Audiology


Tel: 01865 234445

Auditory Implant Programme


Tel: 01865 234881

Last reviewed:16 May 2022