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Oxford University Hospitals NHS Foundation Trust

Alert Coronavirus / COVID-19

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

Patients and visitors must wear a face covering in our hospitals.

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Audiology (Hearing Aid Department)

The Audiology Department remains open and we are accepting new referrals from GPs, however please read this important announcement about hearing aid repair clinics.

If you have a booked appointment, assume this will go ahead unless we have contacted you to cancel.

The Audiology Department carries out assessment of hearing and balance problems as well as looking after all those patients who use NHS hearing aids.

We are closely associated with the Ear Nose and Throat Department and many of our patients come to us via the ENT consultants.

Services

Adults

Please visit: Adult Audiology

Children

Please visit: Paediatric Audiology - Children's Services

Auditory Implant Programme

Please visit: Oxford Auditory Implant Programme

Hearing aid repair

January 2021 - COVID-19 update

All our drop-in hearing aid repair clinics in Oxfordshire remain closed. If you have a faulty hearing aid, we offer an enhanced postal repair service.

Please post your hearing aid with your name, address, and a brief description of the issue to:

Audiology Department
Level LG1 West Wing
John Radcliffe Hospital
Headley Way
Oxford OX3 9DU

We will aim to repair your hearing aid the next working day, but please allow up to 14 days turnaround.

Please send your hearing aid by recorded or tracked delivery; there is a charge of £110 to replace any hearing aids lost in the post en route to us.

You may also find these troubleshooting videos helpful.

If you have a booked appointment, assume that this will go ahead unless we have contacted you to cancel.

Special measures are in place to maintain social distancing and your audiologist will wear protective clothing (PPE).

Batteries

Batteries for NHS hearing aids are available free from most health centres and surgeries, or by posting the hearing aid record book or card and used batteries to the Audiology Department at the above address.

Find us

John Radcliffe Hospital Audiology

Audiology is on LG1 of the West Wing, John Radcliffe Hospital.

Horton General Hospital Audiology

Enter the hospital via the Oxford Road entrance (the old main entrance) and the Audiology Department is a few metres along this corridor, on the right hand side and is clearly signposted.

Contact us

The best way to contact us is by email - please do not call unless it is urgent.

If you do not have access to email, please telephone us on the numbers listed below.

If we are unable to answer, please leave a message and we will return your call.

Adult Audiology

Email: orh-tr.adultaudiology@nhs.net

Tel: 01865 234585

Paediatric Audiology

Email: orh-tr.paediatric.audiology@nhs.net

Tel: 01865 234445

Auditory Implant Programme

Email: auditoryimplantprogramme@ouh.nhs.uk

Tel: 01865 234881