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Oxford University Hospitals NHS Foundation Trust

Alert Coronavirus / COVID-19

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

Patients and visitors must wear a face covering in our hospitals.

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Patient Medicines Helpline

For patients recently discharged from one of our hospitals or receiving treatment from one of our specialist clinics.

If you have any questions about medicines you have received from us, you can contact our confidential Patient Medicines Helpline.

One of our specially trained and experienced Pharmacists or Pharmacy Technicians will answer your call.

We are happy to take questions from a relative or carer on your behalf - we will ask if they have your consent to call us.

We can only answer questions that relate to medicines you have received from our hospitals.

Questions you may want to ask:

  • How should I take a newly started medicine?
  • Can I take other medicines at the same time?
  • Do certain foods affect my medicine/s?
  • Could a new symptom be a side effect of a medicine?

Before calling our Patient Medicines Helpline, please try to have all your regular medicines with you, as well as any over-the-counter medicines, vitamins or herbal products you may be taking. This will help us provide safe advice and the most appropriate answers to your questions.

For questions about the supply of a particular medicine, please contact the dispensary that you collected your prescription from. Details are at the link below.

Pharmacies

Contact us

Our Patient Medicines Helpline is for Oxford University Hospitals (OUH) patients only, and is not an NHS-wide general service.

If you are not an OUH patient, then please contact your local hospital / GP / Community Pharmacy for advice.

We are unable to take questions from patients who have not been treated at our hospitals.

Helpline: 01865 228906
Monday to Friday 9.00am - 5.00pm
Between 1.00pm and 2.00pm calls are diverted to a voicemail service.

Email: medicines.information@ouh.nhs.uk

NHS Discharge Medicines Service

This toolkit supports cross-sector implementation of the NHS Discharge Medicines Service as an essential service in all NHS Community Pharmacies in England.

NHS Discharge Medicines Service

If you are a Community Pharmacist with questions about medication prescribed for a discharged patient, please use the contact details above to contact the Medicines Information Service who will support you in resolving your query.