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Appointments

If, for any reason, you are not able to keep your appointment, please tell us as soon as possible so that your appointment can be given to another patient.

We use an automated telephone reminder system, to call and remind you about your appointment.

If you receive an automated appointment reminder call from us, stay on the line and select the appropriate options when asked; if you do this, you will get no more calls about that appointment.
If you don't make a choice, the system will carry on phoning you - up to 11 times more.
If you have voicemail or an answerphone, the system may leave part of a message; you do not need to respond to this, as we will call you again.
If you receive these automated calls you will also get a text message reminder two days before your appointment.
If you prefer, you can opt out of this system altogether, and have reminder letters posted to you instead; please ask when you book in for your appointment.

If you change your GP or your home address, please inform your GP first, and then contact us so that we can update our records: OUH.Appointments@ouh.nhs.uk