Appointments
If, for any reason, you are not able to keep your appointment, please tell us as soon as possible so that your appointment can be given to another patient.
If you are contacting us on a Saturday or Sunday, and your appointment is on the Monday, please call and leave a voicemail:
Tel: 01865 231405, select option 1.
Virtual appointments
We have also been offering virtual and telephone appointments for many of our outpatient clinics, meaning patients can receive support and care remotely from their own homes.
Please check your appointment letter to see if your appointment is virtual, by telephone, or in person before attending to save an unnecessary journey.
The majority of our virtual appointments are carried out on the phone, with other methods including video calls on mobiles and tablet devices using a programme called Attend Anywhere, which is very straightforward to use.
Reminders
We use an automated telephone reminder system, to call and remind you about your appointment.
- If you receive an automated appointment reminder call from us, stay on the line and select the appropriate options when asked; if you do this, you will get no more calls about that appointment.
- If you don't make a choice, the system will carry on phoning you - up to 11 times more.
- If you have voicemail or an answerphone, the system may leave part of a message; you do not need to respond to this, as we will call you again.
- If you receive these automated calls you will also get a text message reminder two days before your appointment.
- If you prefer, you can opt out of this system altogether, and have reminder letters posted to you instead; please ask when you book in for your appointment.
Change of details
If you change your GP or your home address, please inform your GP first, and then contact us so that we can update our records: OUH.Appointments@ouh.nhs.uk
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