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Oxford University Hospitals NHS Foundation Trust

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Oxford University Hospitals rated as 'Good' by national regulator

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Oxford University Hospitals NHS Foundation Trust has received a 'Good' overall rating from the Care Quality Commission (CQC), national regulator for all health care providers in England.

The CQC report about care provided at the John Radcliffe Hospital was published today (9 May 2017), following a two-day inspection in October 2016.

CQC inspectors visited the John Radcliffe Hospital, specifically looking at two core services Surgery and Urgent and Emergency Services. 

Inspectors spoke to patients, visitors, carers and staff to form an overall impression, which, along with supporting documentation, determined the answers to their five key questions:

  • Are they safe
  • Are they effective
  • Are they caring
  • Are they responsive to people's needs
  • Are they well led

On the basis of their findings, the CQC has improved the Trust's rating of Surgery from 'Requires Improvement' to 'Good'. On surgical wards, inspectors found staff took time to ensure patients, and their relatives, understood and were involved in care and treatment plans. The report states surgery staff showed they valued and respected the needs of patients and families, while also considering emotional, social and religious needs. This holistic approach to care delivered by surgery teams was acknowledged.

The John Radcliffe Hospital's Urgent and Emergency Services retained its overall rating of 'Requires Improvement' with an improved specific rating of caring to 'Good'. The detailed report offers a clear endorsement of the hard work put in by all staff to make sure the Trust provides compassionate and excellent care for patients, described as the kind of care we would all want for our own friends and families.

Oxford University Hospitals NHS Foundation Trust's Chief Executive, Dr Bruno Holthof, said: "The positive overall tone of the report is extremely encouraging and our staff should be rightfully proud of the many improvements the inspection found, particularly given ongoing heavy demand on our services.

"The Trust Board and I also recognise that there have been great improvements in the range of services offered as part of Urgent and Emergency Care, and we would like to thank staff in our Emergency services for their continued hard work.

"The CQC has identified aspects of care in which the Trust must improve and we are already in the process of producing an action plan to address these areas."

The CQC full report can be found on the CQC website.