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'Good' CQC report for Oxford University Hospitals

14/05/2014

The Care Quality Commission (CQC), the national regulator for all health care providers in England, has published its report into the care provided at the Oxford University Hospitals NHS Trust following its recent detailed inspection.  The CQC report rates the Trust as 'good' with a small number of areas for improvement after the CQC inspection team looked at the quality and safety of the care provided by the OUH based on the things that matter most to local people. 

In February of this year a team of 51 inspectors visited the Trust's four hospital sites for two days and unannounced spot checks on 2nd and 3rd March 2014. In advance of the inspection the Trust provided thousands of pages of documentation to the CQC to help with their inspection. The CQC spoke to patients, visitors, carers and staff to form an overall impression of the services the Trust provides  and to rate the organisation and its services in five areas (known as domains): safe, effective, caring, responsive to people's needs and well-led.  

The CQC also held two public meetings, one in Oxford and one in Banbury to hear from local people and to try and get to the heart of patients’ experiences, which were overwhelmingly positive. During the two weeks of the visit the inspectors repeatedly tested out their initial findings and have now given the Trust a rating of 'good' in all five of the above domains.

Chief Executive, Sir Jonathan Michael, said: "We are extremely pleased to receive a positive report from the CQC. This detailed inspection report offers a clear endorsement of  the hard work our 11,000 staff put in on a daily basis to make sure we provide compassionate and excellent care for our patients, the kind of care we would want for our friends and families. This comes across clearly from the report as inspectors observed caring and compassionate staff throughout the four hospitals and noted that they worked well between teams and valued the benefits of working across different disciplines."

The CQC inspection has been a comprehensive and thorough review of the way we conduct ourselves, the way we communicate with patients and their families and the way we manage to treat hundreds of thousands of patients each year.  However, there is no room for complacency and I would like to affirm that any of the areas highlighted in the report for improvement will be acted on swiftly.  We were aware of the areas listed for improvement through our own internal review processes and many have either been addressed or have action plans in place for improvement."

"This report has given us a richer and broader understanding of our organisation and how it is perceived both internally and externally.  We can take this insight forward and ensure we remain a financially stable, well-managed organisation able to attract the best people to work for us and to deliver high quality health care for our patients."

Dr Joe McManners, Clinical Chair of Oxfordshire Clinical Commissioning Group said: "We welcome the CQC's positive report. It is one that shows staff at the Trust are caring and compassionate, are innovative and learn from the way they work to continuously improve the care they provide to patients. The report also recognises the work undertaken to improve patient discharge processes at the Trust which should help to tackle the countywide problem of delayed transfers of care. We will support and work with the Trust to help them improve upon those areas highlighted for further development."

Sir Jonathan added: "I would like to thank all of our staff who have worked extremely hard, not only to prepare for this inspection, but on a day to day basis as they deal with increasing expectations on their time and of their expertise."

For further information please use the link below:

CQC Inspection 2014

 

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