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Oxford University Hospitals NHS Foundation Trust

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Trust highly rated for quality of cancer care

09/09/2019
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Oxford University Hospitals NHS Foundation Trust has been rated highly in the 2018 National Cancer Patient Experience Survey.

The survey, commissioned by NHS England, asked adults across England who received cancer treatment as an inpatient or day patient in an acute or specialist NHS trust hospital between April and June 2018 about their experiences.

Questions in the survey covered areas like overall quality of care and patient involvement in decisions about their care and treatment.

The Trust scored highly across the survey, beating the national average in areas such as treating patients with dignity and respect, clarity of information provided when leaving hospital, and pain management.

Some highlights for our services include:

  • the average patient score rating their care was 8.8 out of 10
  • 92 percent  of our patients said they were always treated with dignity and respect
  • 90 percent of patients had confidence and trust in all doctors treating them
  • the survey showed improvements in ease of contacting Clinical Nurse Specialists, provision of information about support groups, and improved confidence in ward nurses.

Sam Foster, Chief Nursing Officer at the Trust, said: "We're pleased to see that we performed well in this survey, and that the patients who took part largely had positive experiences in our hospitals with high quality care during their treatment.

"I'd like to take this opportunity to thank our dedicated and hard-working staff, and also the patients who gave up their time to take part in this survey. Their feedback is hugely valuable to us.

"As well as celebrating these results, we will also consider the areas where we could do better, and we always strive to provide the best care possible. This survey, along with further patient and family feedback and our staff survey, will help us develop actions to further improve services for people with cancer, and their families."

To see the full results please visit the Quality Health website.

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