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Alert Coronavirus / COVID-19

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

Patients and visitors must wear a face covering in our hospitals.

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Contact the Microbiology Department

  • Microbiology Laboratory
    John Radcliffe Hospital
    Headley Way
    Headington
    Oxford OX3 9DU
  • General enquiries (Healthcare professionals only): +44 (0) 1865 221918
  • Clinical enquiries (Healthcare professionals only): +44 (0) 300 304 7777 bleep 4077

Opening hours

The Laboratory is open 24/7 365 days a year.

Core opening hours are 8.00am - 4.00pm

Late shift 2.00pm - 10.00pm

Night shift 10.00pm - 8.30am

Outside of core hours, please contact the laboratory via OUH Switchboard.

Tel: +44 (0) 300 304 7777

For enquiries about our Microbiology service, or feedback on the content in this section, please email microbiology.advice.ouh@nhs.net.

How to find us

Microbiology is on Levels 6 and 7 of the John Radcliffe Hospital.

From the main entrance on Level 2 of the John Radcliffe Hospital, walk down the corridor and take the central lifts to Level 6 or 7.

On leaving the lift look for the Microbiology sign (on the corridor that has no wards).

Walk to the end of this corridor, where there is a hatch.

Someone will assist you.

Information for GPs

www.oxfordshireccg.nhs.uk/professional-resources

Oxfordshire GPs can contact the Microbiology medical staff for clinical advice.

Email: microbiology.advice.OUH@nhs.net

Please include the following information as appropriate (please note confidential patient information should only be sent from nhs.net accounts).

  • Patient's name
  • Patient's date of birth
  • Microbiology report number
  • Which Microbiology specialty advice/guidance is required
  • Comment
  • Your contact details (please include a direct telephone number)

Complaints procedure

We are always looking for opportunities to improve and update our service, and to learn from experience.

Please get in touch and let us know if you have had any problems working with the Microbiology Laboratory.

All issues are logged and investigated by a senior member of laboratory staff in order to improve our processes in future.

If you need to get in touch with us regarding a complaint, you can do this via the Patient Advice and Liason Service.