Contact the Microbiology Department

• Microbiology Laboratory
  John Radcliffe Hospital
  Headley Way
  Headington
  Oxford OX3 9DU
• General enquiries (Healthcare professionals only): +44 (0) 1865 221918
• Clinical enquiries (Healthcare professionals only): +44 (0) 1865 741166 bleep 4077
• Fax: +44 (0) 1865 220890

For enquiries about our Microbiology service, or feedback on the content in this section, please email microbiology.advice.ouh@nhs.net.

How to find us

Microbiology is on Level 7 of the John Radcliffe Hospital.

• From the main entrance on Level 2 of the John Radcliffe Hospital, walk down the corridor and take the central lifts to Level 7.
• On leaving the lift look for the Microbiology sign (on the corridor that has no wards).
• Walk to the end of this corridor, where there is a hatch.
• Please ring the bell and someone will assist you.

Information for GPs

• www.oxfordshireccg.nhs.uk/professional-resources

Oxfordshire GPs can contact the Microbiology medical staff for clinical advice.

• Email: microbiology.advice.OUH@nhs.net

Please include the following information as appropriate (please note confidential patient information should only be sent from nhs.net accounts).

• Patient's name
• Patient's date of birth
• Microbiology report number
• Which Microbiology specialty advice/guidance is required
• Comment
• Your contact details (please include a direct telephone number)

Complaints procedure

We are always looking for opportunities to improve and update our service, and to learn from experience.

Please get in touch and let us know if you have had any problems working with the Microbiology Laboratory.

All issues are logged and investigated by a senior member of laboratory staff in order to improve our processes in future.

If you need to get in touch with us regarding a complaint, you can do this via the Patient Advice and Liason Service.