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Oxford University Hospitals NHS Foundation Trust

Alert Coronavirus / COVID-19

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

Patients and visitors must wear a face covering in our hospitals.

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Accessibility statement

This accessibility statement applies to the Oxford University Hospitals (OUH) website, www.ouh.nhs.uk.

It does not apply to content on ouh.nhs.uk subdomains (for example, cpd.ouh.nhs.uk).

The information on the OUH website's job vacancies pages is populated via a feed from trac.jobs. Read the accessibility statement for trac.jobs

This website is run by Oxford University Hospitals NHS Foundation Trust. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200 percent without the text spilling off the screen
  • navigate the website using just a keyboard
  • listen to the website using a screen reader

We've also made the website text as simple as possible to understand.

AbilityNet: My Computer My Way has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible.

  • Departments and services slider - this can be accessed using a keyboard but the focus order is not as expected. Resizing the text (instead of zooming all content) also results in some text not being displayed at certain screen resolutions. The A-Z next to the slider or the departments and services page are alternative ways of accessing this information.
  • Image galleries - full image gallery functionality is not available to people using a keyboard (although it is possible to select an image thumbnail, view the full image and then return to the original page). Much of the image gallery functionality is also unavailable to screen readers.
  • Documents - many older documents have accessibility issues, such as being tagged incorrectly, insufficient colour contrast, or using images to present text. You can request this information in a different format using the 'Feedback and contact information' (below).
  • Forms - some of our forms that can be completed online may not be fully accessibile to assistive technologies. Alternative means of contact are posted on each of the forms. Please use these if you are having problems completing an online form.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, Easy Read, audio recording or Braille:

Email: web.editor@ouh.nhs.uk

Tel: 01865 231471

We'll consider your request and get back to you in 20 days.

If you cannot view the maps on our hospital pages, call or email us for directions:

Email: web.editor@ouh.nhs.uk

Tel: 01865 231471

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:

OUH Web Communications Officer: web.editor@ouh.nhs.uk

Tel: 01865 231471

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Below is some information that you may find helpful when contacting us by phone or visiting us in person. For further information, or to find out how we can help you, contact the Patient Advice and Liaison Service (PALS).

Do you need an interpreter?

If you need a language or sign language interpreter, please tell your GP. They will advise us when they refer you to our services and we will organise an interpreter for you. If you have not told your GP, please let the department / ward you are visiting know as soon as possible so that they can arrange this for you. Telephone interpreting is the first option for interpreting, however, we do also provide a face to face interpreting service when required.

Sign language users can contact us through InterpretersLive! Visit Sign language interpreting service for more details.

Disabled access

Our main outpatients departments and many of our buildings have disabled access and disabled accessible toilet facilities. If you need help, please let the reception know how we can assist you.

Learning disabilities and dementia

We advise all patients with learning disabilities and dementia to bring a carer or relative / friend with them to their appointment. Our clinic team will be able to support you. If you need help, please contact the Patient Experience Team:

Email: patient.experience@ouh.nhs.uk

Tel: 01865 740892

Technical information about this website's accessibility

Oxford University Hospitals NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Departments and services slider

The focus order on the departments and services slider is not as expected. This fails WCAG 2.1.1 Keyboard. We are planning to replace this functionality by March 2021.

Forms

Our online forms are in the process of being redeveloped. This is to fix issues relating to WCAG 1.3.1 Info and Relationships, WCAG 1.3.5 Identify Input Purpose, WCAG 1.4.11 Non-text Contrast, WCAG 2.1.1 Keyboard, WCAG 4.1.1 Parsing and WCAG 4.1.2 Name, Role, Value. The work should be completed by December 2020.

Image galleries

The image gallery functionality has the following accessibility issues:

  • The arrows to scroll through the images and the 'close' option do not have a text equivalent. This fails WCAG 1.1.1 Non-text Content.
  • When using a keyboard to navigate, you cannot access all of the functionality and the focus is not always visible. This fails WCAG 2.1.1 Keyboard and WCAG 2.4.7 Focus Visible.
  • Screen readers are not notified of the dialog box that appears when you click on a linked image. This fails WCAG 4.1.2: Name, Role, Value.

We are sourcing an alternative image gallery solution. This should be in place by March 2021.

Disproportionate burden

An audit of this website, in which a sample of pages was tested, highlighted a number of issues specific to individual pages. Most of these issues have been fixed but similar issues are likely to occur elsewhere.

The issues can be broadly grouped as follows.

  • Text alternatives for images. The alternative text (alt text) needs improving on some of our images. For example, some alt text describes what the image looks like rather than reflecting the purpose of the image.
  • Images that contain text when the text should have been presented in another way.
  • Use of colour in infographics, charts and other images. Some of our images have insufficient contrast and colour is occasionally used as the only way to convey meaning (for example, colour-coded charts).
  • Content that is structured incorrectly, such as pages where information sits under the wrong heading, or heading levels have been skipped.
  • Link text that requires improvement. In particular, there are some pages where the link text has been deleted but the link itself has remained behind. The link isn't visible on the page but will be detected by screen readers.

The only way to identify and fix these is to review each page. Due to the scale of this website, we believe that doing so would constitute a disproportionate burden within the meaning of the accessibility regulations (regulation 7).

Instead each page will be reviewed as and when it is updated. We are also undertaking a website review to delete unnecessary information. This will form part of our accessibility roadmap.

Documents

There are many documents published on the OUH website that are not yet accessible, but are essential to the business of the Trust and patient care.

These include:

  • Trust Board and Council of Governors meeting papers and documents up to July 2020
  • clinical referral forms / protocols
  • forms related to COVID-19 which are currently heavily used
  • patient leaflets.

In addition, the retention schedule for Communications in the Retention NHS Records Management Code of Practice requires that certain documents be held on the OUH website for a minimum of six years.

We believe that to update and recreate all these as accessible documents at one time would constitute a disproportionate burden within the meaning of the accessibility regulations (regulation 7).

We have now put measures in place to replace documents uploaded to the OUH website on a 'rolling basis', by:

  • providing accessible templates for staff to use when writing meeting papers
  • creating accessible templates used by our in-house graphic design department for patient leaflets and other documents intended for online publication
  • supporting our clinical staff on a case-by-case basis with recreating clinical protocols, guides and forms in an accessible format whenever they come up for review.

If you need help to access a document, please contact us.

Email: web.editor@ouh.nhs.uk

Tel: 01865 231471

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations, regulation 4 2(a) do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. We will make sure that documents published from 23 September 2020 meet accessibility standards.

Video and audio files

The accessibility regulations, regulation 4 2(b) do not require us to fix pre-recorded time-based media published before 23 September 2020. We will make sure that new video and audio files meet accessibility standards.

Maps

The accessibility regulations, regulation 4 2(d) has an exemption for online maps, as long as essential information is provided in an accessible digital manner.

Third party content

We embed third party content including:

  • Facebook and Twitter feeds
  • Social media buttons
  • Google Fonts
  • Google Maps
  • Videos from YouTube and Vimeo

The accessibility regulations, regulation 4 2(e) do not require us to fix third party content that is neither funded by us, nor developed by us, nor under our control.

What we're doing to improve accessibility

The website is subject to an ongoing review as updates are requested by departments within the Trust. As each page is updated it will be checked for accessibility, a process that will lead to high-use areas being fully accessible first.

The Trust is in the process of developing an accessibility roadmap. We also plan to commission an independent audit of areas of concern.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 5 November 2020.

This website was last audited on 18 September 2020. The audit was carried out in-house, by our Information Management and Technology Web Team.

We used this approach to deciding on a sample of pages to test:

Website Accessibility Conformance Evaluation Methodology (WCAG-EM)

Documents were not tested as part of this audit but have been subject to an ongoing review since 2019. This has identified a large number of issues with PDFs and other document types. Processes are being put in place to resolve these for new / updated documents and we are planning to commission an independent review of the website that will include its documents.