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Alert COVID-19

Please find service updates and current visiting rules in our COVID-19 section.

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Haemophilia and thrombosis patient information

COVID-19 update

Our Haemophilia Services are reviewing patients in person, as usual.

Clinic appointments are limited: if you are not able to attend your scheduled appointment, please let us know as early as possible so we can offer it to someone else.

If we need to rebook your clinic appointment, you may have to wait several months for another date.

Delivery of medicines

NCHA Guidance on Doorstep Delivery Procedure Changes for Clinical and Medicines Homecare Services (pdf, 174 KB)

Healthcare at Home

Message from Healthcare at Home - delivery service for factor concentrates or Hemlibra (pdf, 201 KB)


England Infected Blood Support Scheme

England Infected Blood Support Scheme

We support people historically infected with hepatitis C and/or HIV from NHS blood or blood products. We also help families, civil or long-term partners after the death of someone infected.

If you have any queries about the England Infected Blood Support Scheme (EIBSS), you can contact us:


Tel: 0300 330 1294 Monday to Friday 9.00am - 5.00pm

You can write to us at:

NHS Business Services Authority
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne NE1 6SN

Haemophilia and Thrombosis Centre

Tel: 01865 225316

Healthcare at Home

Service and delivery information

Healthcare at Home Haemophilia Service (pdf, 204 KB)

Your medication home delivery service (pdf, 3.5 MB)

Delivery days according to postcode

  • GL and HP deliveries on a Tuesday, Tuesday Evening and Friday
  • MK deliveries on a Monday Evening, Wednesday and Friday
  • NN deliveries on a Monday, Wednesday, Wednesday Evening and Thursday
  • OX deliveries on a Tuesday, Tuesday Evening and a Friday
  • RG and SL deliveries on a Tuesday, Friday and Friday evening

You will receive a two hour delivery window by text message and can track your delivery on the day it's due via the HaH website.

The day before, you can get a one hour window.

Thrombosis resources


We have patient information leaflets for patients who:

  • are referred to the DVT Clinic
  • have been diagnosed with a DVT
  • have a thrombus (clot)
  • have a leg in a certain position because of a plaster cast or appliance and are in danger of developing a clot.
  • are started on oral vitamin K antagonist medication (e.g. Warfarin)

Please see our 'Patient leaflets' page for the full A-Z of our patient leaflets


What to expect from your warfarin treatment - Science Animated on YouTube

How do you identify and seek treatment for DVT? - Science Animated on YouTube

Last reviewed:07 March 2023