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Oxford University Hospitals NHS Foundation Trust

Alert Coronavirus / COVID-19

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

Patients and visitors must wear a face covering in our hospitals.

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Visitor FAQs

We recognise the important role family and friends play in supporting loved ones during their stay in hospital.

Visiting rules

Updated November 2020

These rules are under constant review. If we change our rules we will update this page.

Adult inpatients

Inpatients may have one visitor, for one hour, once a day. One hour 'slots' are booked in advance by ward staff with the patient's named next of kin.

A different visitor can come each day.

A visitor may only visit one patient each visit.

Please do not bring flowers, and keep gifts to a minimum: do not bring gifts intended for sharing with others.

Please keep your face covering / mask on while you are inside the hospital.

When you arrive on the ward, please make your way to your relative or friend's bedside and stay in place for the duration of your visit, unless you need to use the toilet.

Please use our public toilets, not toilets intended for patients or staff.

Please do not sit on the patient’s bed - chairs are provided.

After one hour, we will ask you to leave the ward.

If a visitor is given a lift to the hospital, their driver should remain in the car.

No visitors are allowed in wards treating patients with COVID-19.

Patients at the end of life

Please discuss with the nurse in charge.

Intensive Care Unit (ICU)

Please discuss with the nurse in charge.

Child inpatients

Child inpatients (up to and including 17 years old) may have one parent or guardian with them for as long as required, but no siblings.

Maternity

Women in hospital to give birth can have one birth partner only - other areas in Maternity follow the general rules, with some exceptions for antenatal scans.

Please visit: Maternity Services / COVID-19 / Visitors

Gynaecology

Please visit: Gynaecology

Outpatient appointments

Visiting is not allowed in outpatient departments: unless there are exceptional circumstances, outpatients must attend alone.

A&E / EAU

Visiting is not allowed in the Emergency Department (A&E) or Emergency Assessment Unit (EAU): unless there are exceptional circumstances, patients must attend alone.

Exceptional circumstances

Some exceptional circumstances will require case-by-case assessment, for example:

  • children
  • patients with learning disabilities
  • designated carers
  • patients who can't make decisions for themselves.

Please discuss with the ward manager or nurse in charge.

Face coverings / PPE

If you have your own face covering, please keep this on for the duration of your visit. If you do not have one, we will give you a disposable face mask.

Please use hand sanitiser before and after you leave. If you wear a disposable face mask, please put this in the special bin by the doorway as you leave.

Carers

Please follow the visiting plan you have in place and discuss any changes with the nurse in charge.

Visiting an inpatient

Visiting times

There are four time slots for visiting:

  • 11.00am - 12.00pm
  • 12.30pm - 1.30pm
  • 2.00pm - 3.00pm
  • 3.30pm - 4.30pm

When a patient is admitted to hospital, a member of staff from the ward they are on will call you to arrange to a time slot.

Unfortunately you cannot choose a slot yourself. Slots are allocated according to how much space is available, and to make sure we spread visitors evenly across the hospital.

Arrival at the hospital

Directions

If you haven't visited our hospitals before, ask for directions to the ward when you make your appointment.

Hospital lifts are restricted to two people at one time, except for NHS staff escorting a patient. Patients have priority, so please use the stairs if you can. Please keep left in corridors and on stairs.

Designated entrances

Please use these designated hospital entrances when visiting.

John Radcliffe Hospital
  • General visiting - Level 2 main entrance
  • West Wing or Children's Hospital - Children's Hospital entrance
  • Maternity, Newborn Care and Gynaecology - Women's Centre entrance

How to find the John Radcliffe Hospital

Horton General Hospital

General visiting - main entrance next to Emergency Department

How to find the Horton General Hospital

Churchill Hospital
  • General visiting - main entrance (Surgery and Diagnostics)
  • Sobell House - Sobell House entrance

How to find the Churchill Hospital

Nuffield Orthopaedic Centre

General visiting - main entrance

How to find the Nuffield Orthopaedic Centre

Arrival - weekdays

Please report to our Welcome Team and tell them which ward you are visiting.

They will ensure you have a face mask, hand sanitiser, a coloured visitor's badge to show which time slot you are in, and an information sheet. You can then go up to the ward.

Arrival - weekends

If you are visiting on a Saturday or Sunday, please make your way straight up to the ward and report to the Ward Coordinator for your visitor's badge.

Please make sure you wear your face covering and use hand sanitiser on entry to and exit from the hospital and ward.

Keeping in touch

Our wards have mobile phones which we can take to the bedside and some tablets patients can make video calls on. Please ask staff for more information.

We also have a 'keep in touch' service where you can send messages or photos via email, and we then print them out and deliver them to patients each day.

Email: keepintouch@ouh.nhs.uk

Feedback

We would like to know about your recent experience of visiting our hospitals.

If you have any questions about our Visiting Policy, please contact us.

Patient Experience: 01865 223206
Monday to Friday 8.00am - 5.00pm