Patients share experiences in survey

The annual Care Quality Commission (CQC) Adult Inpatient Survey results have been published this week (Tuesday 9 September).

The survey provides valuable feedback from patients who stayed at OUH hospitals in November 2024. This includes the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Oxford, as well as the Horton General Hospital in Banbury.

Nearly 500 patients responded to the survey, sharing their views on a wide range of aspects of their hospital stay, from admission and the hospital environment to care, treatment and discharge. The CQC uses results from the national survey to build an understanding of the quality of services across England.

The Trust’s overall experience score was 8.4 out of 10, which is in line with the national average and reflects consistently positive feedback from patients.

In comparison to other Trusts, OUH performed 'better than expected' in four questions and 'somewhat better than expected' in one question.

Patient experience was deemed best in considering patients' individual needs, the involvement of families and carers in discharge planning, and only short waits for patients to get a bed on a ward after arrival.

No questions were worse in comparison to other Trusts. However, survey feedback shows the Trust should improve information given to patients while on the waiting lists, ensure nurses answer questions clearly, and further reduce night time noise for patients.

None of OUH's results were significantly better or worse compared to the 2023 survey.

Andrew Carter, Deputy Chief Nursing Officer at OUH, said: "Thank you to all our patients who took the time to share their feedback with us, and to our staff for their continued dedication to delivering compassionate excellence, which is reflected in these results.

"It is encouraging to see positive results in key areas, particularly around dignity and respect, and the involvement of families and carers in discharge planning.

"We recognise there are always opportunities for improvement, and we are committed to using this valuable data to further enhance the experience for everyone who uses our services. By listening to and learning from our patients' experiences, we can identify additional areas for improvement across our hospitals."

Benchmark reports for OUH and other Trusts are available on the CQC website: Survey - NHS Surveys.