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Clinical Haematology

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If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to our hospitals. Follow the national advice on coronavirus (COVID-19).

Please find information on our services and visiting restrictions in our COVID-19 section.

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Haematology Ward

We care for patients undergoing investigations and treatment of blood or bone marrow disorders.

Our multidisciplinary team of:

  • doctors
  • nurses
  • pharmacists
  • dietitians
  • physiotherapists
  • occupational therapists and others

supports patients during their stay.

The ward has five bays with two beds in each, and 15 single side rooms. The single rooms are given to patients on the basis of their clinical need. Each bay and side room has an ensuite shower room and toilet.

A small number of our treatments require specific side rooms. Any restrictions associated with these treatments and the facilities in these rooms are explained in treatment specific leaflets that you will be given.

During your time with us we aim to provide the highest standards of care and support you in your decisions regarding your treatment. We will respect your dignity, individuality and personal preferences at all times.

Our team

Ward Clerk

Our Ward Clerk will welcome you and direct you to appropriate services. Please always let the Ward Clerk know if you are leaving the ward.


You will be under the care of a Consultant Haematologist. They supervise a team of doctors and are responsible for prescribing and supervising your treatment whilst in hospital. The Trust is also a teaching trust for doctors, nurses and therapists.


On each shift you can expect to be cared for by a registered nurse who will be supported by a clinical support worker or student nurse. There will always be a nurse managing the ward.

  • Most nurses work 7.30am - 8.00pm
  • Some staff work early shifts (7.30am - 2.00pm) or late shifts (2.00pm - 8.00pm)
  • The night shift is from 7.30pm - 7.00am

Ward Sister

The Ward Sister and deputies manage the ward and team of nurses. If you have any comments, concerns or queries please ask to speak to the Sister or Deputy. They regularly speak to patients on the ward to ensure patients are happy with the care they are receiving and make changes as a result of feedback.

Senior Ward Housekeeper and Nutritional Assistant

Our Senior Ward Housekeeper and domestic staff keep the ward safe and make sure that cleanliness is kept to a high standard. Our Nutritional Assistant helps patients to choose their meals, and provides additional foods including high calorie drinks.


You may see physiotherapists or occupational therapists during your stay. They can help with your mobility and managing daily activities.

Hospital Palliative Care Team

The Hospital Palliative Care Team is a specialist group of doctors and nurses which offers support and advice on managing symptoms. They may become involved in your care when the medical team looking after you feels it is appropriate.

Admission to the Haematology Ward

What to bring

Please bring your current medications in their original containers with you, so that doctors can make a thorough assessment. Also bring any special cards that give the details of your current treatment. Your drugs will be stored in a locked cupboard next to your bed and used to continue your treatment whilst on the ward.

They will be returned to you if you are still taking them when you leave, along with a supply of any new drugs that may have been prescribed whilst in hospital.

Contacting the ward

Your family and friends can call the ward for information.

  • Tel: 01865 235048
  • Tel: 01865 235049

If possible, please designate one person to contact the ward who can then relay messages to others, as the ward phones can be very busy.

We do have a mobile phone which we can take to patients' rooms. Personal mobile phones can be used on the ward so friends and family can call patients directly.

Each bed has a Hospedia phone and TV system too. Pre-paid cards can be purchased from the machine on the ward.


Many patients on the ward are susceptible to infection: please do not visit if you have been, or may have been, recently exposed to an infection, especially chicken pox.

The Haematology Ward is open for visiting at any time, but please respect patients' need for rest and sleep.

Children are welcome but again please be aware patients may find them tiring. Please use the hand rub at the ward entrance on entering and leaving the ward, and hang outdoor coats outside patient rooms.

Visitors may be asked to sit in the Day Room while care is given to their relative or another patient in the bay. This is to ensure that privacy and dignity is maintained.

The electronic doors to the ward close between 9.00pm and 7.00am. Please use the intercom outside the door for access.

Fresh flowers and plants are not allowed on the ward as they are a source of bacteria or fungi, which may be harmful to patients who are less able to fight infection.


  • Breakfast - 8.00am
  • Lunch - 12.00 noon
  • Supper - 5.00pm - 6.00pm

We serve hot drinks several times a day and snack boxes are available if you miss a meal.

We try to make sure that patients can eat at a time convenient for them. Relatives are welcome to bring in food for patients; there are fridges in each side room and double bay. There is also a fridge and freezer in the Day Room.

We will give you a menu for the following day, and if necessary will help you fill this in. We also offer smaller portions and cater for special diets.

We have protected mealtimes, which means that where possible we ensure that patients are not disturbed by treatment teams, appointments away from the ward and visitors within their bay during meals. If your family would like to help you at mealtimes please speak to your nurse.

If your appetite is decreased we offer a range of food or drink supplements. High calorie milkshakes are avaliable at 10.00am and 2.00pm. We may refer you to a dietitian to assess your needs.

Ward rounds / patient review

A consultant or registrar reviews patients daily, alongside the nurses and ward doctors.

Each Monday we have a multidisciplinary team meeting; if you would like to speak to a member of the team, please ask your nurse to arrange a convenient time.

Follow-up appointment

If you need a follow-up appointment or further investigations, we will arrange this before you leave, or send you a letter after your discharge from hospital. If you are due to attend any outpatient appointments during your admission, please let us know so we can rearrange it or, if appropriate, you may still be able to attend it.

Triage Assessment Team

If you experience problems after discharge from the ward please contact the Triage Assessment Team.

Relaxation areas

We have a comfortable Day Room on the ward with tea and coffee making facilities for patients and visitors, plus fridge, microwave, toaster, dishwasher, television, DVDs, books and games. DVD players are available for use at the bedside. Donations towards the tea and coffee are always appreciated.

There is a small roof top terrace accessible for wheelchairs. We also have a Quiet Room, and a visitors' flat for relatives who wish to stay overnight - please speak to the nurse or Senior Ward Housekeeper.

Bedside TV and radio

Every bed has a Hospedia system to access television, radio, internet and telephone. Pre-payment cards can be bought from machines on the ward.


To access free WiFi:

  • on your tablet or smartphone go into 'Settings'
  • click on 'OUH Guest' and then on 'Connect'
  • you will be forwarded to a 'Security certificate' page
  • click on 'Proceed anyway'
  • enter your email address
  • click on 'Accept' and you will automatically be connected.

Teenage and Young Adults Area (TYA)

Our Teenage and Young Adults Area, funded by the Teenage Cancer Trust, is a place to relax in, watch TV or play computer games. Please ask staff for more information.

Day Treatment Unit (DTU)

You may be asked to come back for further treatment as an outpatient in our Day Treatment Unit (DTU).

Find us and contact us

We recommend that you don't drive yourself for your first treatment, but after that you may do so if you feel well. We are happy for you to bring a relative or friend if you wish, however should more than one person attend with you they may need to wait in the waiting area during peak times (10.00am - 4.00pm).

Patients who attend regularly for treatment over a prolonged period of time may be entitled to discounted or free parking.

For information on car parking please see: