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Alert COVID-19

Please find service updates and current visiting rules in our COVID-19 section.

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Service updates

We are now able to see some patients with social distancing measures in place.

This means our clinics will be smaller than before so to care for as many patients as possible we are offering other types of appointment.

We will review your medical records and contact you by letter or telephone to tell you which type of consultation we think is best for you.

Telephone consultation

Where appropriate we may contact you by telephone to review your treatment or to discuss your condition in more detail.

Video consultation

'Attend Anywhere' is a secure web-based platform for pre-arranged video consultations. We will contact you directly if this method of consultation is appropriate for you.

Virtual clinic

When you come to Oxford Eye Hospital for photos of your eyes to be taken, or for additional tests, your appointment will be quicker than usual, because your clinician will contact you in writing or by telephone later to give you your results.

Face to face hospital appointment

These appointments will be in person with your Doctor, Optometrist, Orthoptist or Nurse Practitioner.

Attending Oxford Eye Hospital

Frequently asked questions

What should I bring?

Please being any glasses you currently wear and details of any medications you have been prescribed. Takeaway refreshments are available in the John Radcliffe Hospital West Wing atrium, but there is no seating area.

What changes can I expect when I arrive?

The entrance to Oxford Eye Hospital has been relocated but staff will direct you on arrival. Our reception staff will register your arrival at a desk outside the entrance. We will then ask you a few health screening questions before you continue inside.

Please use the hand gel provided.

Two desks either side of double doors with a person in a surgical mask behind each.

Should I arrive early?

Please arrive no earlier than 10 minutes before your appointment time. We may ask you to wait outside the Eye Hospital until your appointment time.

Will staff be wearing PPE?

All clinical and administrative staff in contact with patients will be wearing varying levels of PPE. This could be a simple face mask or scrubs, gloves, mask, apron, visor or goggles.

Can I bring someone with me?

To ensure social distancing, we ask anyone coming with you to wait outside the hospital. If someone has brought you by car, they should wait in the car.

If you need assistance during your appointment, a carer may come in with you. Our staff will support you if you have a visual impairment.

Can I come with my child to their appointment?

One parent or carer may accompany a child attending for an appointment, but do not bring their siblings please.

How can I prepare my child for their appointment?

Show your child a picture of staff wearing PPE before their appointment.

We will have photographs of ourselves without PPE on our lanyards, to show children what we usually look like.

Will the waiting areas be the same?

To help people observe social distancing guidelines, we have spaced out our chairs and there are lines on the floor.

We have a 'one way' system in place and staff will be available to direct you.

If I need dilating eye drops can I wait in the waiting room?

To avoid waiting areas becoming crowded, we may ask you to leave the department while eye drops are taking effect.

We will give you a pager, or take down your mobile telephone number, and will contact you when we are ready to see you.

How do I cancel my appointment?

We have fewer appointments to offer at present so if you are unable to attend your appointment please do tell us so we can offer it to someone else.

Tel: 01865 234567