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Oxford University Hospitals NHS Foundation Trust

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e-Referral Service (ERS) advice (Choose & Book)

At Oxford University Hospitals NHS Foundation Trust we have introduced a helpline and email service, to provide GP practices with a one-stop service for queries about patients being treated at our hospitals under e-Referral.

Please note, this service is for e-Referral only. You should use this service for any questions you have about your patient e-Referral to OUH, either before the referral or during the pathway.

If our call-takers are unable to answer your query at the time of the call, they will investigate and respond within 24 hours.

If you have any ideas or comments about e-Referral at OUH, please contact:

e-Referral at OUH

Existing arrangements for booking appointments at OUH

With the implementation of Cerner Millennium EPR system, we are working towards providing Directly Bookable Services (DBS).

Directly Bookable Services offer the distinct advantage that the patient can have direct access to a date and time for an appointment, and if by some chance appointments are not available, by selecting 'Defer to Provider' the list of patients waiting for an appointment electronically sits within each department, which will have to increase capacity to accommodate the appointments.

Safeguarding information

e-Referral is the preferred method of referral for GPs referring to OUH. This supports the safeguarding of patient information and provides an audit trail for referrals.

e-Referral training

Any GPs or Practice staff requiring help or training please read the guide at the link below or contact the CCG.

Further information

  • ERS / OUH Directory of Services
    OUH Advice Line: 01865 743399
  • Lesley Pinfold
    Operational Service Manager and ERS Lead
    Tel: 01865 572556
    Email: lesley.pinfold@ouh.nhs.uk
  • Ben Clark
    ERS Directory of Services Manager, OUH
    Tel: 01865 743350
    Email: ben.clark@ouh.nhs.uk

2 Week Wait

April 2017

OUH, supported by OCCG, is moving all referrals for 2 Week Wait services (to exclude cancer) to DBS on e-Referral.

This will improve speed of delivery for patients.

Please use the new 2WW referral proformas provided by OCCG (see GP weekly bulletin and the Wire for details).

Please tell the patient that they have been referred to exclude cancer and they need to be available in the next two weeks.

Ideally the appointment would be made either by the GP or the administration team, rather than the patient, to make sure this important diagnosis is not missed.

A full set of training documents is available on the OCCG intranet site:

If you would like any individual practice training please contact Lynne Colley at the CSU:

Nuffield Orthopaedic Centre

Arrangements for the booking of appointments at the Nuffield Orthopaedic Centre are still currently being dealt with directly at their own dedicated booking centre.

We offer an email service as an alternative, which is used by an increasing number of patients and GP practices.

The following services at the Nuffield Orthopaedic Centre are live with directly bookable services (DBS):

  • Foot and Ankle
  • Limb Lengthening
  • Hip
  • Knee
  • Shoulder and Elbow
  • Paediatrics
  • Spinal (Clinical Assessment Service (CAS))
  • Hands

Please note:

In all cases (including Spinal CAS) referrals from Oxfordshire GPs must still go via the MSK Hub as is the existing process. The triage ID number must be included on all referral attachments.

It is important to check patient contact details are correct.

Please make sure that patients are given their date time and location of appointment when booked, as, with the exception of the Spinal CAS, as we currently don't send out confirmation letters.

Please be aware that a number of specialist clinics have been created to ensure patients are booked appropriately.

The knee service has a specialist clinic for confirmed osteoarthritis for over 60 year olds on a Tuesday; please ensure patients with this condition are directed there.

  • General Knee Replacement Adult - Orthopaedics (NOC) -
    Oxford University Hospitals RTH

Please refer to Directory of Services for service details. You can click on the clinic name for further information.

By referring to a service generically you will increase the pool of appointments available.

Any queries relating to ERS at the NOC should be directed to:

  • Tel: 01865 738128

Referral information

Referral information is available on this website for GPs and other clinicians referring to our departments.

DEPARTMENTS AND SERVICES