Oxford University Hospitals NHS Foundation Trust

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Patient Advice and Liaison Service (PALS)

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The Oxford University Hospitals (OUH) Patient Advice and Liaison Service (PALS) is committed to improving the service we give to our patients. It is a confidential service that aims to:

  • advise and support patients, their families, and their carers
  • listen to patients' concerns, queries and suggestions
  • help sort out problems quickly on your behalf
  • inform patients, their families and their carers about the Trust's Complaints Procedure
  • assist you if you have any concerns about your rights as a patient and how the OUH is fulfilling its part of the NHS Constitution with regard to your own care.
  • Patient Advice and Liaison Service leaflet: 'We're here to help' (pdf, 91 KB)

Contact details by hospital

John Radcliffe Hospital

  • PALS Office
    Level 2, main entrance
    John Radcliffe Hospital
    Headley Way
    Headington
    Oxford OX3 9DU

Churchill Hospital

  • PALS Office
    Churchill Hospital
    Old Road
    Headington
    Oxford OX3 7LE

Nuffield Orthopaedic Centre

  • PALS Office
    Nuffield Orthopaedic Centre
    Windmill Rd
    Headington
    Oxford OX3 7HE

Horton General Hospital

  • PALS Office
    Horton General Hospital
    Oxford Road
    Banbury, OX16 9AL

If you wish to make a formal complaint, please visit our Comments and complaints page.

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Useful resources

Accommodation for relatives

The following websites offer information about local accommodation for families of patients in hospital.

Support for carers

Do you look after someone? Carers Oxfordshire listens to carers and provides information and advice. It also aims to help carers get the support they may need.

Support for carers at the Oxford University Hospitals

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DEPARTMENTS AND SERVICES