Oxford University Hospitals NHS Foundation Trust

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Patient feedback

In this page

Please tell us about your experience

There are many different ways you can tell us about your experience in our hospitals.

Patient Advice and Liaison Service

Patient Advice and Liaison Service

Our Patient Advice and Liaison Service offers confidential advice, support and practical help to patients, families and visitors.

Friends and Family Test survey

Friends and Family Test survey

We would like you to think about your recent experience of our services. How likely are you to recommend our ward/department to friends and family if they needed similar care or treatment?



We will always try our best to get things right, but sometimes mistakes happen or things go wrong. When they do, it is vitally important to put things right as soon as possible, and to ensure that the same mistakes do not happen again.

SEAP: Support | Empower | Advocate | Promote - www.seap.org.uk

If you need to make a formal complaint, SEAP can help you write your complaint and provide someone to come to meetings with you.

Patient stories

If you have had an experience in our hospitals, as either a patient or a carer of a patient, that you feel our staff could learn from, and you are willing to be interviewed about this, please contact us on patientinvolvement@oxnet.nhs.uk

General enquiries

Help and support

Support for you and your family

  • Bereavement service

    Practical and emotional support to the immediate family or next of kin of anyone who dies as a patient of the Trust.

  • Chaplaincy

    Our 24 hour Chaplaincy service supports patients and relatives of all faiths and none.

  • Carers' information

    Do you look after someone or does someone look after you? Our carers' information provides advice and resources to help you get the support you may need.

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Get involved

Get involved - find out how you can get involved in the work of the Oxford University Hospitals, through our our Public Partnership Groups (PPGs) and Healthwatch Oxfordshire, and by volunteering and fundraising.

Patient and Public Involvement Strategy

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Our team

Our Head of Patient Experience is Caroline Heason. You can contact her, or a member of the team, via patient.experience@ouh.nhs.uk.

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