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Oxford University Hospitals NHS Foundation Trust

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Patient feedback

Please tell us about your experience

There are many different ways you can tell us about your experience in our hospitals.

  • Patient Advice and Liaison Service

    Patient Advice and Liaison Service

    Our Patient Advice and Liaison Service offers confidential advice, support and practical help to patients, families and visitors.
  • Friends and Family Test survey

    Friends and Family Test survey

    We would like you to think about your recent experience of our services. How likely are you to recommend our ward/department to friends and family if they needed similar care or treatment?
  • Complaints

    Complaints

    We will always try our best to get things right, but sometimes mistakes happen or things go wrong. When they do, it is vitally important to put things right as soon as possible, and to ensure that the same mistakes do not happen again.

Patient stories

OUH patient stories cover a range of experiences, conditions and circumstances.

If you have had an experience in our hospitals, as either a patient or a carer of a patient, that you feel our staff could learn from, and you are willing to be interviewed about this, please contact us on patientinvolvement@oxnet.nhs.uk

Questions or feedback

For help and support, or an issue that needs resolving, please contact our Patient Advice and Liaison Service (PALS).

To change an existing appointment please contact our Patient Contact Centre.

To make a complaint about your care or treatment (or that of someone close to you), please contact Complaints.

If you would like to give feedback about a particular ward or department, please complete the Friends and Family Test.

To provide feedback where none of the above options are suitable, please email our Patient Experience Team on: feedback@ouh.nhs.uk

  • If you are commenting on a particular department, please be as specific as you can so that we can pass your message on to the relevant team.
  • We aim to respond within seven working days, so please do not use this email address for matters needing urgent attention.
  • We will not respond to messages containing abusive or foul language.

Support for you and your family

  • Bereavement service
    Practical and emotional support to the immediate family or next of kin of anyone who dies as a patient of the Trust.
  • Chaplaincy
    Our 24 hour Chaplaincy service supports patients and relatives of all faiths and none.
  • Carers' information
    Do you look after someone or does someone look after you? Our carers' information provides advice and resources to help you get the support you may need.
  • SEAP: Support | Empower | Advocate | Promote
    If you need to make a formal complaint, SEAP can help you write your complaint and provide someone to come to meetings with you.

Get involved

Get involved - find out how you can get involved in the work of the Oxford University Hospitals, through our our Public Partnership Groups (PPGs) and Healthwatch Oxfordshire, and by volunteering and fundraising.

Patient and Public Involvement Strategy (2016 - 2020)

Patient and Public Involvement Strategy Annual Review (January 2017) (pdf)

Patient Experience Annual Report 2015-16 (pdf, 830 KB)

Our team

The Complaints and PALS Manager is Katie Harris.

You can contact her, or a member of the team, via email or telephone.

The Public Engagement Manager is Daisy Camiwet.

You can contact her, or a member of the team, via email or telephone.

DEPARTMENTS AND SERVICES