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Oxford University Hospitals NHS Foundation Trust

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Spares, repairs and emergencies

We will provide replacement processors and accessories on the day that you tell us you have a problem, so that you are without sound for as short a time as possible.

If you have a medical problem related to your implant, please visit the Emergency Department where staff will contact the on-call ENT registrar.

Oxford Auditory Implant Programme policy for replacement of lost Cochlear Implant speech processors

Each lost speech processor costs about £5,000 to replace - the cost of a car.

Child Cochlear Implant users

We ask you to take great care of your child’s speech processor(s).

Children should wear a critter clip, huggy, snugfit, tape, headband or earmould to help keep them in place.

Some speech processors can be worn with the battery pack clipped to the child's clothes. If you have been advised that your child should wear the speech processor in that way, please do not change it without talking to us first.

What to do if you lose your child's speech processor

Firstly, please look for it!

Remember the magnet can stick to metal under chairs, behind radiators or on supermarket trolleys.

Please let us know as soon as possible. We will temporarily replace the lost processor with one from our loan stock. If we do not have one of the same model, your child may have to have an older model of speech processor. You will need to bring your child in for an appointment to have this fitted.

If you cannot find the speech processor, you will need to tell the police so that you can get a police reference number. This means that the processor will be returned to you if it is handed in to the police. We can supply a letter to show the police, requesting a police reference number.

We will then order a new processor for your child. It will be of the same type as the lost processor; we will not upgrade your processor to a newer model.

Adult Cochlear Implant users

We ask you to take great care of your speech processor(s).

We can supply you with a huggy, snugfit, tape or earmould to help keep them in place.

What to do if you lose your speech processor

Firstly, please look for it!

Remember the magnet can stick to metal under chairs, behind radiators or on supermarket trolleys.

Please let us know as soon as possible. We will temporarily replace the lost processor with one from our loan stock. If we do not have one of the same model, you may have to have an older model of speech processor. You will need to come in for an appointment to have this fitted.

If you cannot find the speech processor, you will need to tell the police so that you can get a police reference number. This means that the processor will be returned to you if it is handed in to the police. We can supply a letter to show to the police, requesting a police reference number.

For adults cochlear implant users, if the processor cannot be found there will be a charge of £110. This does not cover the cost for the department to replace a processor. However it helps to cover the administration costs for ordering and fitting a replacement processor and acts as a deterrent.

There are exceptions: the following patients will not be charged.

  • Patients under 18 years old when the processor was lost.
  • Patients receiving PIP, employment support allowance or pension credits.
  • Patients who lose their processors while in hospital or a care home.

You will be asked to complete a form (see below), stating that you agree to the payment.

We will then order a new processor for you. It will be of the same type as the lost processor; we will not upgrade your processor to a newer model.

Loss of a processor, and how that affects upgrades

All processors must be used for five years before we are able to upgrade them to a newer model (if an improved model is available). So, if a processor is lost after three years and replaced with the same model, the clock will start again and you / your child may need to wait another five years until an upgrade is provided.

If you lose a processor please contact Jane Humphries, Auditory Implant Programme Co-ordinator

Contact us

Cochlear Implant Programme

  • Tel: 01865 234550 or 01865 234445
  • Monday to Friday 8.30am - 4.30pm

Both phones have answerphones and are checked regularly.

You can also email:

You can also refer to the BCIG safety guidelines for Cochlear Implant users, which cover medical and non-medical issues.


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