Help with transport and parking costs
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Under certain circumstances, patients or visitors may be entitled to discounted or free parking at our hospital sites.
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Non-emergency patient transport
Patients who fall into one of the following categories may be entitled to use the patient transport service provided by South Central Ambulance Service NHS Foundation Trust to get to and from hospital:
- patients who require continuous oxygen
- patients who are unable to stand or walk more than a few steps and who cannot use public transport or, for example, a family car
- patients who require a stretcher
- patients with a disability or problem that prevents them travelling by private or public transport.
To request ambulance transport to attend hospital:
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Healthcare Travel Costs Scheme
Under the Healthcare Travel Costs Scheme (HTCS), financial help is available for patients who do not have a medical need for ambulance transport but need help with travel costs when attending hospital for treatment as an inpatient, or for outpatient appointments.
This applies to patients in receipt of one of the following benefits:
- Income Support
- Guarantee Pension Credit
- Job Seekers Allowance (income based)
- Income Related Employment and Support Allowance
- HC2 Certificate (full help) to cover dates attending hospital
- HC3 Certificate (partial help) to cover dates attending hospital
- Working Tax Credit with valid NHS Tax Exemption Certificate
- Child Tax Credit with valid NHS Tax Exemption Certificate
Please note: travel to A&E or breast screening appointments is covered only if in relation to ongoing treatment under a consultant.
How to claim
Please bring the following documents to the Cashiers Office when you come to hospital – we cannot make any payments without them.
- Your relevant award letter or certificate.
- Completed Healthcare Travel Costs Scheme claim form, signed by clinic/department/ward staff.
- Receipts for public transport and/or parking.
Out of hours patient travel claims can be posted through the cashiers' letterboxes or sent in the post, and a cheque will be posted (cheques may take up to a month to be processed).
You must claim within three months of the date of your appointment.
What we will pay
You may claim for the travel costs of one helper to come with you, if this is considered medically necessary. The relevant section of the HTCS claim form must be completed by a member of medical staff.
The cheapest form of public transport available, including concessionary and promotional fares.
A locally agreed mileage rate of 17p per mile to and from your home address (determined by Google Maps) plus parking charges. You may not claim for any penalty notices.
Voluntary Car Service (VCS)
Patient travel only (not any additional charge made by the operator) with a receipt from the volunteer driver.
As a rule taxis fares are not refunded but are paid at private car rates (as above). Patients are assessed on an individual basis.
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If you are unable to access other transport options, community transport may be able to help.
Check services on:
Oxfordshire County Council also has information about local transport at:
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