Oxford University Hospitals NHS Foundation Trust

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Friends and Family Test (FFT) Survey

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About the survey

Your opinion of our services is very important to us. We want every patient's experience to be excellent, and we use the Friends and Family Test to understand what matters most to patients and their carers or family members.

The Friends and Family Test survey is a national initiative, introduced to all acute NHS hospitals in 2012, based on one simple question:

"How likely are you to recommend our ward/department to friends and family if they needed similar care or treatment?"

Your responses are free and anonymous.You will not be identified from your feedback.

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How to give feedback

There are several ways to give your feedback:

  • By text: some patients (16+) will receive a text message, or possibly a phone call with the survey; any responses you send are free of charge. See below for information about our provider and what to do if you don’t wish to be contacted this way.
  • Paper questionnaire: these should be available in all wards and departments. If you are not given one, please ask.
  • Online: please use the links below to complete the questionnaire on your phone, tablet or computer.

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Filling out the survey online

Please visit

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Survey details

You should be asked to give your feedback during your visit or inpatient stay, or once you have gone home by text message or phone call.

If you are using our maternity services, we will ask for your views on the four stages of your care: antenatal, labour and birth, the postnatal ward, and postnatal community visits.

Possible responses to the question range from 'extremely likely' to recommend 'extremely unlikely' to recommend. You will also have an option to give a reason for your rating and any other comments.

Through this feedback, we can hear about your experience in our hospitals. We share the results of the survey with staff. Positive feedback helps staff to know what makes a difference to patient care. When the feedback is less positive, the Trust knows where improvement is needed.

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Our external provider

Oxford University Hospitals has asked Healthcare Communications (HC) to contact patients on behalf of the Trust with text messages and phone calls for feedback. All contact details are encrypted before they are securely transferred and held in accordance with the Data Protection Act (1998). The details sent are:

  • Your full name (your feedback is anonymous so when OUH receives the feedback from HC, we do not know who has given the feedback)
  • Your age and gender
  • Your telephone number
  • Your appointment details – time, date and location (this ensures that you are surveyed at the right time and that your feedback can be linked to the right department)

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What to do if you do not wish to take part

If you do not want your details to be shared and you do not want to be contacted for feedback by text message or phone, please tell us in one of the following ways and we will opt you out of the service:

  • Speak to the receptionist at your appointment or the staff on the Day Case Unit.
  • Contact the Patient Advice and Liaison Service:
    • Email PALSJR@ouh.nhs.uk or phone 01865 221473 (9.00am - 5.00pm, from Monday to Friday).
  • Reply 'STOP' if you receive a text message.
  • Explain when you are telephoned that you do not wish to take part.

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For more information

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DEPARTMENTS AND SERVICES