Concerns and complaints
Although we always like to hear about the things we have done well, we would also like to hear about the things we could do better.
Oxford University Hospitals NHS Foundation Trust (OUH) is committed to providing the very highest standards of care.
We will always try our best to get things right, but sometimes mistakes happen. When they do, it is vitally important to put things right as soon as possible, and to ensure that the same mistakes do not happen again.
If you have a concern about your care or treatment, or about any of our services, please talk to the member of staff who is with you at the time; they will be as helpful as possible and may be able to resolve your concerns straight away. If it is not possible to resolve your concerns immediately, we will respond by letter. Alternatively, we may be able to offer a face-to-face meeting.
Contact the Patient Advice and Liaison Service for immediate help, advice and support.
You can download and print a leaflet about the Patient Advice and Liaison Service, below:
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