Oxford University Hospitals NHS Foundation Trust

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Working to improve your outpatient experience

We are making some changes to improve our outpatient clinics at the Oxford University Hospitals.

Why are changes needed, and what are they?

We have listened to your feedback about our outpatient clinics. Now we are reviewing the clinics in each of our services, looking at a number of things you have told us are important to you, for example:

  • the start and end times of clinics, especially when this causes you delays
  • the duration of appointments
  • the number and type of appointments available.

What difference will I see?

It will be easier to make an appointment in the future, as our staff will have more appointments available for you to choose from.

We have also made other improvements to help our clinics start on time and run to time, so that you will experience fewer delays and less inconvenience.

What do I need to do?

You do not need to do anything. Most patients with existing appointments will see no change to their appointment date or time.

Where a change is necessary, a member of our staff will contact you about what is happening and to re-arrange your appointment at a time as close as possible to the original appointment.

Who can I speak to if I have any questions?

For further information, please contact our Patient Advice and Liaison Service (PALS).

If your appointment is at the John Radcliffe Hospital, please contact:

If your appointment is at the Churchill Hospital, please contact:

If your appointment is at the Nuffield Orthopaedic Centre, please contact:

If you appointment is at the Horton General Hospital, please contact:

You can also speak to someone from the department you have an appointment with.

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DEPARTMENTS AND SERVICES