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Oxford University Hospitals NHS Foundation Trust
OCE

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Oxfordshire wheelchair service referrals

If the patient needs a wheelchair and lives within the boundaries of the Oxfordshire Clinical Commissioning Group, the Oxfordshire Wheelchair Service is responsible. Referrals are usually made by registered assessors, trained to undertake the necessary assessment.

The following points need to be considered when making a referral:

  • This wheelchair service only supplies wheelchairs to people within the Oxfordshire Clinical Commissioning Group area; referrals of patients who are the responsibility of other wheelchair services will be passed on to the appropriate other service.
  • The service covers all ages, all diagnoses and most wheelchairs (including self-propelled and electric wheelchairs and adapted wheelchairs).
  • The service works with the Specialist Disability Service and the Rehabilitation Engineering Department in relation to highly specialist and adapted wheelchairs.
  • For the great majority of wheelchairs, the assessment undertaken by the registered assessor is the only clinical assessment undertaken and the patient is not seen clinically.

Referrals should not be made for wheelchair maintenance (for example if some part of the wheelchair has stopped working).

Please contact Oxford Wheelchair Maintenance Service: 01865 223881

Making a referral

Referrals must be made using the form provided; this is essential because the great majority of wheelchairs are provided without further clinical assessment and accurate information is needed:

If the referrer knows that the patient has complex needs that will require clinical assessment by staff within the wheelchair service, then it is helpful for a covering letter to be provided giving additional information.

This should include:

  • specific information identifying the particular clinical problem that requires a more specialist wheelchair
  • the underlying medical diagnosis and any special features (if there is doubt about the diagnosis then a referral should be made for a rehabilitation medical outpatient assessment).

Referrals should be made to:

OWS Administration
Oxford Centre for Enablement
Windmill Road
Oxford OX3 7HE.

Email: owsadministration@nhs.net

The majority of referrals that do not require further assessment will be responded to directly by contacting the patient and supplying wheelchair.

In all other cases the referring person will be contacted once the referral has been reviewed to acknowledge safe arrival and to inform them of the next step.