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Oxford University Hospitals NHS Foundation Trust

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Media enquiries

The Media and Communications Unit

The Media and Communications Unit provides:

  • 24 hour, seven days per week media relations support to the Trust; this includes:
    • media monitoring
    • developing a programme of proactive media events
    • running an out-of-hours media handling service
    • advising and briefing senior colleagues on issues likely to reach the public domain
  • internal communication with Trust staff and good working relationships with partner organisations
  • communications training
  • strategic communications advice and support
  • media crisis and issues management
  • development and implementation of internal and external communications strategies for the Trust
  • communications support for operational projects across the Trust
  • support for marketing activities
  • production of newsletters, Annual Reports and other publications, such as OUH News
  • development of the Trust's external website and internal staff intranet
  • management of the Trust's Facebook and Twitter sites.

Contact us

Please only contact us if you are a member of the press.

  • Media and Communications Unit
    Level 3, Academic Centre
    John Radcliffe Hospital
    Headington
    Oxford OX3 9DU
  • Tel: 01865 231471
  • Email: media.office@ouh.nhs.uk
  • Out of hours pager: 07623 940 324 (major incidents and emergencies)

For contact details for non-press enquiries, please use the link below:

Media and Communications team

  • Susan Brown
    Interim Head of Communications - Stakeholders
    Tel: 01865 231475
  • Francine Rodrigues
    Interim Head of Communications - Corporate
    Tel: 01865 572990
  • Roy Probert
    Senior Communications Manager, Research
    Tel: 01865 223070
  • Caroline Rouse
    Foundation Trust Governor and Membership Manager
    Tel: 01865 231472
  • Anne Parker
    Senior Communications Officer
    Tel: 01865 231473
  • Kaelum Neville
    Press and Communications Officer
    Tel: 01865 231471
  • Frances Bonney
    Web Communications Officer
    Tel: 01865 231474

Condition checks

We have a duty to protect patient confidentiality. We can only give out a condition check for a patient if we have a name of the patient and we have the patient's or relative's permission to release the information.

In some circumstances anonymous condition checks can be given out for patients who have not been named in the public domain. However, we will still require a name in order to verify and provide the information.

In any criminal matter we will refer requests for condition checks to the appropriate police force.

Filming and photography on site

All requests for filming and/or photography on any of our hospital sites must be made in advance through the Media and Communications Unit. This applies to members of the public (including people who work for the Trust, hospital volunteers and medical students) as well as the media.

This is to protect patient confidentiality and privacy. The Oxford University Hospitals sites are private property, and therefore the same rules apply to filming/photography inside and outside our buildings.

The Trust reserves the right to decline requests which conflict with operational requirements, or our duty to respect patient and staff confidentiality, or which we feel are not in the best interests of the Trust.

Please do not arrive on any of the hospital sites without permission. If you do so, you may be asked to leave by Trust security.

If you do obtain permission for filming and/or photography, please bear the following rules in mind at all times.

  • Do not film or photograph, in a way that will identify them, patients who have not given their written consent to be filmed. (The Trust will provide filming consent forms for patients.)
  • Do not film or photograph, in a way that will identity them, vehicle registration plates or patient records.
  • Obtain verbal consent from staff before filming or photographing them.
  • Respect the wishes and requests of any patients or staff that you are filming with.

Parking

We regret we are not able to provide special parking arrangements for journalists and television crews. At all sites it may be possible to park in the short-stay bays if you have a large amount of equipment to unload. Please contact us for more information.

DEPARTMENTS AND SERVICES