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Oxford University Hospitals NHS Foundation Trust
Clinical Haematology

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Outpatient Department

Our Outpatient Department is on Level 0 of the Cancer and Haematology Centre.

Outpatient clinics are run Monday to Friday by haematologists as well as oncologists.

Haematology clinics are separated into different disease or treatment groups:

  • Myeloid Clinic
  • Lymphoma Clinic
  • Chronic Lymphocytic Leukaemia (CLL) Clinic
  • Myeloma Clinic
  • BMT (Blood and Marrow Transplant) Clinic
  • Haemoglobinopathies Clinic
  • Immunohaematology Clinic
  • General Haematology Clinic

Our team

Our team includes:

  • Doctors
  • Research Nurses
  • Clinical Nurse Specialists (also referred to as Advanced or Specialist Nurse Practitioners)
  • Care Support Workers (also referred to as Nursing Assistants)
  • Administrators.

Other members of the hospital team will sometimes be consulted, for example:

  • Dietitian
  • Pharmacist
  • Palliative Care Support Team.

Oxford University Hospitals is a teaching trust, so there may be students at our outpatient clinics.

We try to keep waiting times to a minimum, but unexpected emergencies may interrupt the appointment system. This can be frustrating, and we appreciate your understanding and patience. Please ask the receptionist for an estimated waiting time.

If you would like to leave the department to get refreshments we can give you a pager. We will page you when it is time for your consultation.

What to expect at your appointment

Please check in at the reception desk and take a seat in the specified waiting area. A doctor or nurse will call you. We may ask you to step on the scales so we can check your weight.

You will usually see your Consultant, Specialist Registrars or one of the Advanced Nurse Practitioners in their outpatient clinic before and during treatment, and for regular follow-up after treatment has finished.

This is to discuss your condition, diagnosis and treatment plan if applicable, and to assess how you are getting on with your treatment.

If you feel anxious about your appointment, or you are concerned you may not have enough time to discuss everything you want to, it may help to prepare in advance.

Below are some tips on how you can get the most out of your appointments.

  • Think about what you want to know, and what you don't want to know.
  • Bring a written list of questions you want to ask, as it is easy to forget things in a stressful situation.
  • Bring a list of all the medications that you are currently taking.
  • Bring a relative or friend, as important discussions and decisions may be made about your treatment. Having someone there to listen, ask questions and to support you may be helpful.
  • Make notes so that you don't forget what you have been told.
  • Ask for written information, as this may help you understand what you have been told verbally.
  • Ask to be directed to further information and support.
  • Check with the doctor what you should do if you are unwell at home and who your point of contact should be.

At the end of your consultation the doctor will give you a form to take to the reception desk to book your next appointment.

Blood tests

The nature of haematological conditions means that blood tests need to be done frequently, as a way of monitoring the disorder, and to allow decisions to be made about treatment.

The doctor may ask you to have some blood tests done by the phlebotomist while you are in the department .

Phlebotomist

  • Monday to Thursday 9.00am - 5.00pm
  • Friday 9.00am - 4.00pm

Your doctor will give you a request card and ask you to take a ticket from the machine and take a seat in Waiting Area A until your number is called. The phlebotomist will know what blood tests are needed from the request card you have been given.

You may also be given some blood request cards to get your blood taken at your GP surgery before your next appointment. You will need to contact your GP surgery in advance to arrange this, so that the blood samples are taken in time for the results to be available at your next clinic appointment.

Prescriptions

If you are given a prescription by your doctor it will usually have to be taken to the hospital pharmacy. This means you may have to wait an hour or so for the medication to be dispensed.

Alternatively the prescription can be dropped off and the medication collected the next day if you live fairly locally.

Some medications can be delivered to your home by Healthcare at Home a few days after attending your outpatient appointment. This option is available if you have been prescribed specific chemotherapy drugs approved for home delivery and will be discussed with you.

The advantage of home delivery is that you do not have to wait or come back to the hospital to collect your medications. The cost of the drugs is reduced, as VAT is not paid on drugs dispensed outside of the hospital.

You will still need to attend your outpatient appointments, as the prescriptions are generated by the doctor who sees you and he or she will want to be sure that you don't need any adjustments to your prescription due to side effects.

Prescriptions are free for people over the age of 60. For people who are less than 60 years old, who have certain conditions including a cancer diagnosis, prescriptions are also free.

An exemption certificate will need to be applied for and an application form FP92A can be provided by the hospital - please ask your nurse or pharmacist.