Working together to achieve quality
Each year we work with our patients, staff and commissioners to agree a number of priorities for development. The Trust has a Quality Strategy aimed at building high quality healthcare based on national and international comparisons and to improve our performance in three key domains:
- Patient Safety
- Patient Experience
- Clinical Effectiveness and Outcomes
Our vision for quality is to be:
Recognised as one of the UK's highest quality healthcare providers. All our clinical services will provide high quality healthcare; some will provide care that is internationally outstanding.
Our quality domains apply to all staff and departments. We strive for excellence in healthcare by encouraging a culture of support, respect, integrity and teamwork; by monitoring and assessing our performance against national and international standards of care; by learning from our successes and setbacks; by striving to improve what we do through innovation and change; and by ensuring we work in partnership and collaboration with all local agencies of health and social care.
Our Quality Strategy has also been informed by both staff and patients through a number of workshops. We need to understand not only what quality means to us as healthcare professionals, but also what matters to our members, patients and their families. All service areas have developed posters outlining their quality priorities specific to their patients' needs and these are displayed in service areas.
Our aim is to deliver continuous improvement at all levels in the quality of our services in the pursuit of the best patient-centred care.
Go to top…
Our quality goals and priorities
We have always been committed to providing the highest standard of care and we listen to the views of our patients, our staff, our commissioners and other stakeholders to ensure we continue to deliver improvements.
Twice a year, we invite public and patients to tell us what matters to them to help inform our quality goals. Those attending highlight issues ranging from clinic appointment times to better communication and greater involvement in Trust service development.
We also consult with our commissioners to determine local goals in terms of quality and innovation projects. These are known as CQUINs (Commissioning for Quality and Innovation) and are aimed at supporting shared priorities for improvement.
You can read more about the activities we undertake to improve all aspects of quality in our Quality Account. This details our achievements in delivering patient safety, clinical effectiveness and improving the patient experience, and highlights our priorities.
For information about the Trust quality priorities for this year please see our Quality Account via the link below.
Go to top…