How do you make a request?
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How to request information
If we have not already published the information you are looking for via our publication scheme you should make a Freedom of Information request to us.
If you have a question about anything to do with what we do, we'll always try to help. There isn't much we won't share.
It might be about our performance, what we are spending on goods and services, care standards, or our policies - anything at all. We just need to know, in writing, the nature of your request, and your name and address (this can be an email address), and we will respond within 20 working days.
For some requests we might not be able to release certain information; this could be because it is commercially sensitive, or personal information, and to release it would harm us, our employees or private third parties. However, we promise to always release what we can. We hold information in a variety of digital and physical formats. We'll do our best to help find the information you want; all you have to do is ask us.
All requests for information should be made via email to:
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In some instances there may be charges for the release of the information, to cover costs incurred in sending it to you.
Specifically, charges may be made for:
- postage and packaging
- costs incurred directly as a result of viewing information.
We will always inform you in writing if any fees apply. You then have a choice to pay these fees within three months, or to withdraw your request.
The other factor is how long the request will take to process. The Freedom of Information legislation applies an 'appropriate cost limit' which is equal to £450 (18 hours' worth of work).
If your request will exceed this limit, we will inform you that we cannot process it, and, where possible, suggest ways you might change your request to stay within the 18 hours limit.
This will then reset the deadline for our response.
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What is recorded information?
Recorded information includes but is not limited to:
- paper records
- information stored on computer
- audio or videocassettes
- handwritten notes.
If you are unsure of what we might hold, please contact us and we will try to help you ask for the correct information.
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Can I see all the information held by the Trust?
The FOI Act sets out several exemptions that may restrict access to some information, for example, when it might harm individuals or non-public bodies, or prevent the Trust from carrying out its work safely and effectively. These exemptions are not designed to obstruct or hide information.
Our guide to the various exemptions is found at the link below:
Information about Freedom of Information exemptions can also be found on the Information Commissioner's Office website.
In some circumstances, requests for information (in particular requests for your own information) are not covered by the Freedom of Information Legislation and are covered by the Data Protection Act. The Information Commissioner's Office website contains information about this. We will try and guide you in the right direction if you contact us and information about how to make a request under the data protection act can be found at the link below.
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What happens if I am unhappy with the response?
If you are unhappy with our response to your Freedom of Information request, you can apply for an internal review.
The steps for doing this are as follows.
- Please contact us, via the contact details provided in the response you received.
- A review will be undertaken by a manager who was not involved in making the original decision.
- We will acknowledge your request for a review within five working days.
- We will aim to provide a full response within 20 working days from the day following receipt, in accordance with guidance from the Information Commissioner's Office.
If, after this, you are still dissatisfied, we will direct you to the Information Commissioner's Office.
We will only accept a complaint, or request for a review of a response, within six months of the response being sent.
In the case of the Environmental Information Regulations, a request for a review must be made within 40 working days of receipt of the original response.
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