Comments and complaints
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Let us know your views
There are several ways you can let us know how you feel about the care you have received at our hospitals, or your views about our hospitals in general:
Although we always like to hear about the things we have done well, we would also like to hear about the things we could do better.
Concerns and complaints
The Oxford University Hospitals NHS Trust (OUH) is committed to providing the very highest standards of care.
We will always try our best to get things right, but sometimes mistakes happen. When they do, it is vitally important to put things right as soon as possible, and to ensure that the same mistakes do not happen again.
Raising concerns
If you have a concern about your care or treatment, or about any of our services, please:
- talk to the member of staff who is with you at the time; they will be as helpful as possible and may be able to resolve your concerns straight away
- contact the Patient Advice and Liaison Service for immediate help, advice and support.
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Making a formal complaint
Please put your complaint in writing to:
- The Chief Executive
Oxford University Hospitals NHS Trust
Headley Way
Headington
Oxford OX3 9DU
- Email: complaints@ouh.nhs.uk
What happens next
- We take all complaints very seriously and will conduct a thorough investigation. We will then respond to you as quickly as possible. We may contact you when we receive your complaint to discuss it further.
- We will formally acknowledge your complaint within three working days.
- We will do our best to give you a full reply as quickly as possible, usually within 25 working days.
- In our reply, we will try to tell you what action we are taking to make sure the problem you raised does not happen again.
As an organisation, we are committed to learning from all the complaints we receive.
The fact that you have complained will not adversely affect your treatment and your complaint is not kept in your medical notes.
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Help with making a formal complaint
Complaints Report 2010 - 2011
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